Inkeep - AI Agents for CX & Ops

Agents Newsletter

Stay up to date on all things AI agents

Get weekly updates on building and deploying Agents, AI for Enterprise, and all things Inkeep.

All Posts

‘It’s going to be a decade of Agents’: Why this Director of CX thinks Reliability is the Only AI Metric That Matters

Reliability is the new ROI. Tredence's CX leader reveals why generic agents fail and how to engineer domain-specific workflows for enterprise production.

Omar Nasser

Nov 20, 2025

AI Customer Experience

Why This Director of CX Thinks AI Transformation is All About Change Management

How a customer success leader shows that successful AI transformation is less about tools and more about change management, cross-functional partnership, and empowering CX teams.

Omar Nasser

Nov 18, 2025

Building Agents

AI Agent Frameworks: No-Code vs Code Platforms (LangGraph, n8n, Inkeep & more)

A comprehensive comparison of leading code and no-code agent frameworks such as LangGraph, CrewAI, n8n, LangFlow, AgentKit, Mastra, Lindy, Gumloop, Agno, LlamaIndex, Pydantic AI, Microsoft AutoGen, and Inkeep.

Gaurav Varma

Nov 14, 2025

AI Customer Experience

AI Agents in B2B Customer Support

Understanding the architectural shift from chatbots to agentic AI, what it unlocks operationally, and how to approach adoption without disrupting workflows.

Omar Nasser

Nov 14, 2025

Enterprise AI Agents

Beyond One-Size-Fits-All: What GPT-5.1 Reveals About Building Personalized AI at Scale

OpenAI's GPT-5.1 release reveals critical architectural lessons for building personalized AI systems at scale. Learn how adaptive reasoning, two-tier customization, and memory architecture are reshaping enterprise AI development.

Omar Nasser

Nov 12, 2025

AI Customer Experience

The Rise of In-App AI Assistants: How Agentic AI Shortens Customer Time-to-Value

How in-app AI assistants are transforming customer experience by collapsing the gap between support and activation. A strategic guide for CX leaders on multi-agent systems, ROI reframing, and organizational transformation.

Omar Nasser

Nov 12, 2025

Enterprise AI Agents

Context Engineering: The Real Reason AI Agents Fail in Production

Most AI agent failures aren't about model quality—they're about poor context management. Here's why context engineering is the missing piece in enterprise AI.

Omar Nasser

Nov 7, 2025

Enterprise AI Agents

A Non-Technical Guide to How Inkeep Agents Differ from ChatGPT

ChatGPT is a personal AI assistant for employee productivity. Inkeep is a platform for building specialist AI Agent teams that automate work. Learn which solution fits your needs.

Omar Nasser

Nov 6, 2025

AI Customer Experience

AI Customer Experience in 2025: Agents, MCPs & RAG

How AI Agents are changing workflows for Customer Experience teams.

Omar Nasser

Nov 4, 2025

Building Agents

Composer-1 vs SWE-1.5: Performance, Pricing, and Lock-In Explained

A deep dive into the new generation of specialized coding models - Composer-1 from Cursor and SWE-1.5 from Windsurf - comparing their architectures, performance, and strategic implications for AI-assisted development.

Gaurav Varma

Nov 4, 2025

Building Agents

From Developer to Delegator: Inside Cursor 2.0

Cursor 2.0 launches with game-changing features including the Composer 1 model, Agent Layout, integrated Chrome DevTools, and parallel agent capabilities.

Gaurav Varma

Oct 30, 2025

Building Agents

OpenAI AgentKit vs Inkeep: A Head-to-Head Comparison for Modern AI Agent Development

OpenAI's new AgentKit brings polished chat experiences and visual workflows, but how does it compare to Inkeep's agent platform? We dive deep into architecture, developer experience, and capabilities to help you choose the right solution.

Gaurav Varma

Oct 21, 2025

Building Agents

Make vs OpenAI AgentKit: Which AI Agent Platform Is Right for You?

Compare Make's 2,500+ integrations with OpenAI AgentKit's 21 pre-built UI widgets. Learn key differences in architecture, use cases, and when each platform fits your enterprise needs.

Omar Nasser

Oct 7, 2025

Building Agents

n8n vs OpenAI AgentKit: What We Learned in Our Deep Dive

OpenAI officially enters the agent-building arena with AgentKit. We compare its architecture, developer experience, and UI capabilities against n8n and Inkeep to help developers choose the right framework.

Gaurav Varma

Oct 7, 2025

Building Agents

OpenAI AgentKit vs n8n vs Zapier: The Definitive Guide

Three platforms promise to democratize AI agent development, but their architectural differences reveal fundamentally different capabilities. We analyze verified technical capabilities to help engineering leaders choose the right framework for sophisticated agent systems.

Omar Nasser

Oct 7, 2025

Enterprise AI Agents

Best AI Models: Your Complete LLM Guide for 2025

Large language models have evolved from experimental research projects into practical tools that power everything from customer service chatbots to enterprise content generation across industries.

Inkeep Team

Oct 6, 2025

Enterprise AI Agents

What is a Multi-Agent System?

Learn how multi-agent systems coordinate specialized AI Agents to solve complex problems. Discover the architectures, frameworks, and best practices for building agent teams.

Gaurav Varma

Oct 6, 2025

Enterprise AI Agents

Workflows vs AI Agents vs Multi-Agent Systems: Key Differences to Know

A clear framework for understanding and choosing between workflows, AI Agents, and multi-agent systems to solve complex automation challenges.

Omar Nasser

Oct 6, 2025

Building Agents

Zapier vs OpenAI AgentKit: Which AI Agent Platform Fits Your Enterprise Needs?

A comprehensive comparison of two new AI agent platforms—Zapier's workflow automation meets AI Agents, and OpenAI's visual builder with exceptional UI components. Discover which fits your technical requirements.

Omar Nasser

Oct 6, 2025

Building Agents

Context Anxiety: How AI Agents Panic About Their Perceived Context Windows

When Cognition AI rebuilt Devin for Claude Sonnet 4.5, they discovered the model was anxious about its own context window, taking shortcuts when it believed it was running out of space. This convergence between lab research and production experience reveals the future of AI agent development.

Omar Nasser

Oct 3, 2025

Building Agents

Fighting Context Rot: The Essential Skill to Engineering Smarter AI Agents (According to Anthropic)

Context engineering has emerged as the critical skill for building capable AI Agents. Learn how to manage attention budgets, implement just-in-time retrieval, and master the techniques for building agents that know when to remember and when to forget.

Omar Nasser

Oct 1, 2025

Building Agents

Inkeep vs Agentforce: Key Differences To Know

Compare Inkeep and Salesforce Agentforce for multi-agent AI systems. Learn key differences in architecture, developer experience, and platform independence to choose the right solution.

Inkeep Team

Oct 1, 2025

Enterprise AI Agents

What Is Retrieval-Augmented Generation (RAG)? 2025 Guide

RAG pairs LLMs with real-time knowledge retrieval for accurate, grounded answers. Learn when RAG beats fine-tuning, how to implement it, and real-world applications.

Omar Nasser

Oct 1, 2025

Enterprise AI Agents

Business Process Automation in 2025: What Leaders Need to Know About Implementing AI That Actually Makes A Difference

AI automation outpaces organizational readiness. Expect multi-year adoption. Build internal expertise, invest in reskilling, and prioritize practical wins in support, legal, scribing, and enterprise search. Leaders must set adoption goals.

Omar Nasser

Sep 30, 2025

Building Agents

Inkeep vs CrewAI: Key Differences To Know

We compare Inkeep and CrewAI for building multi-agent systems, highlighting key differences in architecture, UI capabilities, and enterprise features

Omar Nasser

Sep 29, 2025

Building Agents

Inkeep vs n8n: Key Differences To Know

We summarize how Inkeep differs from n8n for enterprise automation

Omar Nasser

Sep 29, 2025

Enterprise AI Agents

How to cut your AI costs by 90% while improving performance (according to Databricks)

Databricks research reveals optimized open-source models outperform premium AI while delivering 90% cost savings at enterprise scale.

Omar Nasser

Sep 26, 2025

Enterprise AI Agents

AI models now match human expert performance on business tasks (according to OpenAI)

OpenAI's GDPval benchmarking proves frontier AI models deliver expert-level business output with 100x efficiency gains.

Omar Nasser

Sep 26, 2025

AI Customer Experience

88% of AI Agent early adopters see positive ROI (according to Google)

Google's 2025 report shows customer experience leads AI agent adoption at 49%.

Omar Nasser

Sep 25, 2025

Enterprise AI Agents

The best AI business automation tools for 2025

A comprehensive guide to the top 5 AI automation tools transforming business workflows in 2025, from agent orchestration to no-code automation platforms.

Omar Nasser

Sep 23, 2025

AI Customer Experience

How AI Agents are transforming customer service

How AI Agents are changing workflows for Customer Experience teams.

Omar Nasser

Sep 22, 2025

Enterprise AI Agents

How to bring AI to your company (according to OpenAI)

We break down the OpenAI report "Staying ahead in the age of AI: A leadership guide" to deliver the key insights that matter most for your business.

Omar Nasser

Sep 22, 2025

Enterprise AI Agents

What is an AI agent?

AI Agents are more than assistants; they autonomously execute tasks. This guide explains their capabilities, business use-cases, and how to implement them.

Omar Nasser

Sep 21, 2025

Enterprise AI Agents