Agent Copilot
Inkeep's AI customer support software maintains high accuracy through several mechanisms. First, it only pulls from your approved documentation and knowledge base — never making up information. Second, it shows confidence scores and cites sources, so your team can verify responses. Third, you can set confidence thresholds so the AI chatbot won't respond when it isn't certain. This knowledge-grounded approach is what separates Inkeep from generic automated customer support tools that hallucinate answers.
AI Agents for B2B Customer Support
Agents your customers and support team can trust.
Create Agents that provide personalized support, admit when they don't know, and help your support team provide quick answers whenever they need to step in.
Trusted by leading teams
Unify your knowledge
Take all of your content and turn it into an AI Agent that knows your product inside and out.
Agents that take action
Create Agents that can take actions on behalf of your users and team with MCPs and APIs.
Integrate with your existing systems
Connect agents to Zendesk, Salesforce, Slack and wherever your customers or team operate.
Close knowledge gaps
Identify content gaps and fix them so your content is always up to date.
Agents that get work done
Provide 24/7 support and onboarding help
Take actions on your product, apps, and APIs.
Update your knowledge base and docs.
Draft answers, summarize tickets, and create to-dos.
... and so much more
Our support team wasn't going to our docs because they'd have to leave where they were working. With the Inkeep Copilot, now they don't even have to leave Zendesk to search all our docs and internal knowledge base. It's perfect.
Casey Smith, Head of Documentation, Payabli
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Your team of AI Agents
'Ask AI' Assistant
Give your customers a personalized product expert by their side that's available 24/7.
Team copilot
Help your support and solutions teams deliver nuanced answers and drive next steps, fast.
Content writer
Turn product changes and closed support tickets into updates to your docs and knowledge base.
Customize yours
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How it works
1
Connect your data
Connect your knowledge base so Inkeep Agents become product experts.
2
Create your Agents
Create Agent-powered assistants or workflows in the Inkeep No-Code Visual Builder.
3
Equip them with tools
Connect AI Agents to your apps, systems, and APIs so they can do real work.
4
Ship & close loops
Get insights on where your knowledge gaps are and automatically fix them.
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Frequently Asked Questions
No. Inkeep is AI customer support software that integrates directly into your existing workflow. It works within Zendesk, Slack, Intercom, and other platforms your team already uses — acting as an AI helpdesk layer on top of your current stack. Implementation typically takes just hours, not weeks, and your team doesn't need to change how they work.
Yes — this is one of the biggest advantages of automated customer support. As your customer base grows, Inkeep's AI support Agents handle increasing ticket volume without proportional headcount growth. The AI chatbot for customer support deflects repetitive questions while your human team focuses on complex, high-value interactions. Teams using Inkeep typically see significant ticket deflection within the first month.
Inkeep provides detailed analytics showing exact deflection rates, resolution percentages, and usage patterns. You can filter by integration type, track which questions get answered vs. escalated, and generate reports showing time saved. The dashboard clearly shows which tickets were resolved by AI vs. human support reps — giving you concrete data to prove the value of your AI customer support investment.
Inkeep automatically syncs with your documentation sources. When you update docs, the AI knowledge updates — no manual maintenance required. The system continuously crawls your sources, ensuring the AI customer support chatbot and your human agents always have access to current information.
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Related resources
IntegrationZendesk integrationIntegrationIntercom integrationIntegrationSalesforce integrationIntegrationSlack integrationComparisonFin AI by Intercom vs InkeepComparisonZendesk vs InkeepComparisonSierra vs InkeepBest practiceAI customer support software: what to look for and how to evaluate platformsConceptAI helpdesk: how artificial intelligence is transforming help desk operations
