Keep is an AI sidekick designed for high-touch human support. It helps your support team provide quick, high-quality answers without taking them out of the loop. When Agents open a Zendesk ticket, Keep understands its current state, inspects both public and private content, and generates intelligent suggestions to move the ticket forward.
AI Agents for your Zendesk help desk
Give your support team AI-powered Agents that draft replies, summarize tickets, and surface the right knowledge — all inside Zendesk.
Why teams connect Zendesk to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with Zendesk
1
Connect your public and private sources
Inkeep indexes your docs, Help Center articles, past Zendesk tickets, Slack conversations, and other sources — both public and private — so Keep has the full picture.
2
Install from the Zendesk Marketplace
Install the "Keep AI Copilot for Support" app from the Zendesk Marketplace and pin it to your Agent sidebar. No code required.
3
Keep analyzes tickets and suggests next steps
When Agents open a ticket, Keep understands its current state, inspects your content, and generates intelligent suggestions — draft answers, relevant links, summaries, and to-do's.
4
Close the content loop
After resolving a ticket, Agents turn it into a publishable FAQ with one click. Your knowledge base grows from real customer questions, reducing future ticket volume.
Inkeep products for Zendesk
Agent Copilot
Zendesk Marketplace appInstall the Keep AI Copilot for Support app from the Zendesk Marketplace and pin it to your Agent sidebar. When Agents open a ticket, Keep understands its current state, inspects both your public and private content, and generates intelligent suggestions — draft answers, quick links, summaries, and next steps — all in real time.
- Draft Answers — if Keep is confident it can resolve the ticket, it generates an editable draft grounded in your docs and past tickets
- Quick Links — surfaces the most relevant public and private sources without adding noise
- Summaries & To-Do's — conversation summaries with glanceable hints on remaining action items
- Fully conversational — ask to make a draft shorter, more concise, or describe how to modify it
- Sentiment detection — calls out when the customer has expressed strong emotions so Agents can adjust tone
- Close the content loop — convert resolved tickets into publishable FAQs with one click
AI Assistant
Embed Inkeep's AI Assistant on your Zendesk-powered Help Center. Customers can search or chat with AI before opening a ticket, reducing inbound volume while keeping the experience helpful and on-brand.
- Search bar widget for your Zendesk Help Center
- Chat button widget for conversational self-service
- Embedded chat for inline help within articles
- Intelligent Form — AI attempts to answer before creating a ticket
- Ticket creation from chat when AI can't resolve
- Inline citations linking back to source articles
Capabilities
Draft Answers
If Keep is confident it can resolve the ticket, it generates an editable draft grounded in your docs and past tickets. Click Apply to prefill the reply box, add final touches, and send.
Quick Links
Keep surfaces the most relevant sources — docs pages, past tickets, and Slack threads — tuned to provide what's most relevant without adding noise.
Summaries & To-Do's
For longer ticket conversations, Keep generates a summary and glanceable hints on remaining to-do's so Agents pick up context instantly.
Fully conversational
Keep is fully conversational. Agents can ask to make a draft shorter, more concise, or simply describe how to modify it — just like chatting with a teammate.
Sentiment detection and hints
Keep can call out when the customer has expressed strong emotions, generate quick replies, and provide other helpful suggestions — all automatic, tuned to provide what's most relevant without adding noise.
Help Center AI Assistant
Embed an AI-powered search bar or chat widget on your Zendesk Help Center so customers self-serve before opening tickets. When AI can't fully resolve the question, customers create a ticket directly from chat.
Use cases
High-touch support without the bottleneck
Keep gives every Agent an AI sidekick that drafts replies, surfaces relevant articles, and summarizes long conversations — so your team delivers high-quality, human support without the slow-down.
Self-service that deflects tickets, not customers
Embed an AI Assistant on your Zendesk Help Center that answers questions conversationally with inline citations. Customers get fast, accurate answers; your team gets fewer repetitive tickets.
A knowledge base that builds itself
Close the content loop by turning resolved tickets into publishable FAQs with one click. Your Help Center grows from real customer questions, continuously reducing future ticket volume.
Ready to connect Zendesk?Get started with Inkeep today
Ready to connect Zendesk?Get started with Inkeep today
Related integrations
Frequently Asked Questions
Inkeep offers two integration points for Zendesk. For Agents, install the "Keep AI Copilot for Support" app from the Zendesk Marketplace — it adds a Smart Assist sidebar to every ticket. For customers, embed the Inkeep JavaScript widget on your Zendesk Help Center for self-service AI search and chat.
Keep inspects both your public and private content. That includes your Zendesk Help Center, external docs, past tickets, Slack conversations, Confluence, Notion, and more. All answers are grounded in your actual content with inline citations.
No — and that's by design. Keep is a copilot, not an autopilot. It drafts answers, surfaces links, and summarizes conversations, but your Agents stay in control. They review, edit, and send every response.
When an Agent resolves a ticket, they can turn it into a publishable FAQ with one click. You can add the FAQ to your Inkeep knowledge base, copy it as markdown for your docs, or download it as a file. Over time, this means fewer tickets about the same questions.
Connect your knowledge sources in the Inkeep Dashboard, then install the Marketplace app in Zendesk. Most teams are live within an hour.