Inkeep's customer service chatbot maintains high accuracy by only pulling from your approved documentation and knowledge base — never making up information. It shows confidence scores and cites sources so your team can verify responses. You can also set confidence thresholds so the conversational AI won't respond when it isn't certain, and will instead escalate to a human agent with full context.
AI Agents for Customer Service
Create conversational experiences that go beyond deflection.
Delight customers with AI assistants that understand your product and can help users resolve their problems quickly.
Trusted by leading teams
Answer tough questions 24/7
Deploy Agents that provide immediate, reliable answers with nuance and clear citations.
Automate resolution steps
Create Agents that can process refunds, update accounts, and take actions in your apps.
Integrate with existing systems
Integrate with Zendesk, Intercom, and your existing tools. Inkeep Agents work where you work.
Close knowledge gaps
Identify and automatically fix content gaps so your Agents improve over time.
Agents that get work done
Resolve customer questions on the spot
Automate repetitive support workflows
Collect information and triage tickets
Update your knowledge base and docs
... and so much more
Your team of AI Agents
Customer assistant
Give customers a personal product expert to guide them and resolve their issues.
Auto-reply & copilot
Have a first line of support and a copilot for when your team needs to step in.
Content writer
Identify knowledge gaps and generate FAQs from resolved support tickets.
Customize yours
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How it works
1
Connect your data
Ingest your docs, knowledge base, and any content so Inkeep Agents become product experts.
2
Create your Agents
Create Agents with custom logic using the No-Code Visual Builder or Developer SDK.
3
Equip them with tools
Connect AI Agents to your apps, systems, and APIs so they can do real work.
4
Ship & monitor
Put your agents to work, then monitor their performance with intelligent analytics.
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Frequently Asked Questions
Inkeep tracks every customer interaction through the AI customer service Assistant you embed on any customer-facing channel. Over time, it surfaces insights on user behavior — including sentiment scores, top questions, feature gaps, and documentation gaps. Your marketing, documentation, and product teams can use these insights to improve the customer experience across every touchpoint.
No. Inkeep's AI for customer service integrates directly into your existing workflow. It works within Zendesk, Slack, Intercom, and other platforms your team already uses. Think of it as a conversational AI layer that enhances your current stack — not a replacement.
Yes. Unlike a traditional AI call center that relies on scripted decision trees, Inkeep's customer service chatbot uses generative AI grounded in your product knowledge to handle high volumes of nuanced questions simultaneously. It resolves straightforward issues instantly and routes complex cases to your team — giving you the scalability of an AI call center with the quality of a human-assisted experience.
Inkeep provides detailed analytics showing exact deflection rates, resolution percentages, and usage patterns. You can filter by integration type, track which questions get answered vs. escalated, and generate reports showing time saved. The dashboard clearly shows which tickets were resolved by the AI customer service Agent vs. human reps — so you can prove the impact to leadership.
Related resources
IntegrationZendesk integrationIntegrationIntercom integrationIntegrationFreshdesk integrationComparisonFin AI by Intercom vs InkeepComparisonZendesk vs InkeepConceptAI customer support chatbots: from scripted bots to intelligent AgentsConceptAI customer care: how AI is reshaping the customer care experience
