Inkeep maintains high accuracy through several mechanisms. First, it only pulls from your approved documentation and knowledge base - never making up information. Second, it shows confidence scores and cites sources, so agents can verify responses. Third, you can set confidence thresholds - if the AI isn't certain, it won't respond.
AI Agents for B2C Customer Service
Create conversational experiences that go beyond deflection.
Delight customers with AI assistants that understand your product and can help users resolve their problems quickly.
Trusted by leading teams
Answer Tough Questions 24/7
Deploy Agents that provide immediate, reliable answers with nuance and clear citations.
Automate resolution steps
Create Agents that can process refunds, update accounts, and take actions in your apps.
Integrate with existing systems
Integrate with Zendesk, Intercom, and your existing tools. Inkeep Agents work where you work.
Close knowledge gaps
Identify and automatically fix content gaps so your Agents improve over time.
Agents that get work done
Resolve customer questions on the spot
Automate repetitive support workflows
Collect information and triage tickets
Update your knowledge base and docs
... and so much more
Your team of AI agents
Customer Assistant
Give customers a personal product expert to guide them and resolve their issues.
Auto-reply & Copilot
Have a first line of support and a copilot for when your team needs to step in.
Content Writer
Identify knowledge gaps and generate FAQs from resolved support tickets.
Create Your Own
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How it works
1
Connect your data
Ingest your docs, knowledge base, and any content so Inkeep Agents become product experts.
2
Create your Agents
Create Agents with custom logic using the No-Code Studio or Developer SDK.
3
Equip them with tools
Connect AI Agents to your apps, systems, and APIs so they can do real work.
4
Ship & Monitor
Put your agents to work, then monitor their performance with intelligent analytics.
Deliver intelligent experiencesthat customers expect.
Deliver intelligent experiencesthat customers expect.
Frequently Asked Questions
Inkeep keeps track of every customer interaction through our 'Ask AI' user-facing Assistant that you can embed on any customer-facing channel. Each customer question and interaction is tracked by Inkeep so that it can recommend, over the passage of time, insights on your user behavior. These insights include sentiment scores, questions asked, feature gaps, and documentation gaps that can be used by your marketing, documentation and product teams.
No, Inkeep integrates directly into your existing workflow. It works within Zendesk, Slack, Intercom, and other platforms your team already uses.
Inkeep provides detailed analytics showing exact deflection rates, resolution percentages, and usage patterns. You can filter by integration type, track which questions get answered vs. escalated, and generate reports showing time saved. The dashboard clearly shows which tickets were resolved by AI vs. human support reps.
Yes. Inkeep easily integrates into your existing analytics and business intelligence tools, allowing seamless incorporation into your current workflow.