Keep is an AI sidekick designed for high-touch human support. It helps your Intercom team provide quick, high-quality answers without taking them out of the loop. When Agents open a conversation, Keep understands its current state, inspects both public and private content, and generates intelligent suggestions to move it forward.
AI Agents for your Intercom messenger
Give your Intercom support team an AI copilot that drafts replies, summarizes conversations, and surfaces relevant knowledge — powered by your docs.
Why teams connect Intercom to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with Intercom
1
Connect your public and private sources
Inkeep indexes your docs, Intercom Articles, past conversations, Slack threads, and other sources — both public and private — so Keep has the full picture.
2
Link Intercom via OAuth
In the Inkeep Dashboard, create a Support Copilot Assistant and connect your Intercom workspace via OAuth. Then install the Chrome Extension.
3
Keep analyzes conversations and suggests next steps
When Agents open a conversation, Keep understands its current state, inspects your content, and generates intelligent suggestions — draft answers, relevant links, summaries, and to-do's.
4
Close the content loop
After resolving a conversation, Agents turn it into a publishable FAQ with one click. Your knowledge base grows from real customer questions, reducing repeat inquiries.
Inkeep products for Intercom
Agent Copilot
Chrome Extension with OAuthLink your Intercom workspace via OAuth in the Inkeep Dashboard and install the Chrome Extension. When Agents open a conversation, Keep understands its current state, inspects both your public and private content, and generates intelligent suggestions — draft answers, quick links, summaries, and next steps.
- Draft Answers — if Keep is confident it can resolve the conversation, it generates an editable draft grounded in your docs and past conversations
- Quick Links — surfaces the most relevant public and private sources without adding noise
- Summaries & To-Do's — conversation summaries with glanceable hints on remaining action items
- Fully conversational — ask to make a draft shorter, more concise, or describe how to modify it
- Sentiment detection — calls out when the customer has expressed strong emotions so Agents can adjust tone
- Close the content loop — convert resolved conversations into publishable FAQs with one click
Capabilities
Draft Answers
If Keep is confident it can resolve the conversation, it generates an editable draft grounded in your docs and past conversations. Click Apply to prefill the reply box, add final touches, and send.
Quick Links
Keep surfaces the most relevant sources — docs, Intercom Articles, and past conversations — tuned to provide what's most relevant without adding noise.
Summaries & To-Do's
For longer conversations, Keep generates a summary and glanceable hints on remaining to-do's so Agents pick up context instantly.
Fully conversational
Keep is fully conversational. Agents can ask to make a draft shorter, more concise, or simply describe how to modify it — just like messaging a teammate.
Sentiment detection and hints
Keep can call out when the customer has expressed strong emotions, generate quick replies, and surface other helpful suggestions — all automatic, tuned to provide what's most relevant without adding noise.
Automatic hints
Beyond drafts and links, Keep generates quick replies and other contextual suggestions automatically — providing what's most relevant to the current conversation without cluttering the sidebar.
Use cases
Fast, personal support at scale
Keep gives every Intercom Agent an AI sidekick that drafts replies and surfaces relevant context — so your team delivers fast, personal support without the slow-down, even as conversation volume grows.
Onboard new Agents confidently
New Agents ramp up in days instead of weeks. Keep drafts responses grounded in your docs and past conversations, so new teammates deliver consistent, high-quality answers from day one.
Grow your knowledge base from real conversations
Close the content loop by turning resolved conversations into publishable FAQs with one click. Your Articles library grows from real customer questions, deflecting future inquiries.
Ready to connect Intercom?Get started with Inkeep today
Ready to connect Intercom?Get started with Inkeep today
Related integrations
Frequently Asked Questions
Link your Intercom workspace via OAuth in the Inkeep Dashboard, then install the Chrome Extension. Agents get a Smart Assist sidebar directly in their Intercom inbox with draft answers, quick links, summaries, and more.
Keep inspects both your public and private content. That includes your docs, Intercom Articles, past conversations, Slack threads, Confluence, Notion, and more. All suggestions are grounded in your actual content with inline citations.
No — and that's by design. Keep is a copilot, not an autopilot. It drafts answers, surfaces links, and summarizes conversations, but your Agents stay in control. They review, edit, and send every response.
When an Agent resolves a conversation, they can turn it into a publishable FAQ with one click. You can add the FAQ to your Inkeep knowledge base, copy it as markdown for your docs, or download it as a file. Over time, this means fewer conversations about the same questions.