Inkeep installs as a Slack bot via OAuth. Team members can @mention it in channels or DM it directly. You can also enable auto-reply mode so the bot automatically responds to new messages in specified channels.
AI Agents for Slack
Deploy an AI Agent in Slack that answers questions from your docs, supports your community, and helps your team find information — via @mention, DM, or auto-reply.
Why teams connect Slack to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with Slack
1
Get your Slack Workspace ID
Find your Workspace ID from your Slack workspace settings. You'll need this to set up the integration in the Inkeep Dashboard.
2
Create a Slack Assistant
In the Inkeep Dashboard, create a new Slack Assistant and configure it with your Workspace ID and desired settings.
3
Install the bot via OAuth
Add the Inkeep bot to your Slack workspace through the OAuth install flow. The bot appears as a member you can @mention or DM.
4
Configure channels and auto-reply
Choose which channels the bot monitors, enable auto-reply for specific channels, and customize escalation settings.
Inkeep products for Slack
AI Assistant
Create a Slack Assistant in the Inkeep Dashboard, get your Workspace ID, and install the bot via OAuth. Configure which channels the bot monitors and whether it auto-replies to new messages.
- @mention or DM to ask questions — no slash commands needed
- Auto-reply mode for specified channels
- Threaded replies to keep channels organized
- Escalation buttons to tag team members, user groups, or other bots
- Custom bot name and avatar
- Multiple assistants per workspace with channel-specific configuration
- AI Draft Mode for team-reviewed responses
Capabilities
@mention and DM support
Team members can @mention the bot in any enabled channel or DM it directly for private, instant answers from your knowledge base.
Auto-reply mode
Configure the bot to automatically respond to new top-level messages in specified channels — ideal for support or Q&A channels.
Threaded replies
Responses are posted in threads to keep channels clean and organized. Follow-up questions are answered in the same thread.
Escalation buttons
When the bot can't fully resolve a question, escalation buttons let users tag team members, user groups, or other bots for help.
Multiple assistants per workspace
Deploy multiple Inkeep bots in one Slack workspace, each configured for different channels, knowledge sources, or teams.
Custom bot name and avatar
Customize the bot's display name and avatar to match your brand. Use AI Draft Mode for team-reviewed responses before they're posted.
Use cases
Community support bot
Deploy in customer-facing Slack channels to answer product questions 24/7, with escalation buttons to loop in your team when needed.
Internal knowledge assistant
Help employees find answers to product, engineering, and process questions instantly in Slack — no more searching through wikis.
Developer Q&A
Answer technical questions in engineering Slack channels by pulling from your API docs, code samples, and technical guides.
Ready to connect Slack?Get started with Inkeep today
Ready to connect Slack?Get started with Inkeep today
Related integrations
Frequently Asked Questions
Users @mention the bot or DM it — no slash commands are needed. The bot replies in threads to keep channels organized and supports follow-up questions in the same thread.
Yes. You can deploy multiple Inkeep assistants in a single Slack workspace, each configured for different channels, knowledge sources, or teams.
Escalation buttons let users tag team members, user groups, or other bots for help. You can customize who gets tagged and what the escalation workflow looks like.
Inkeep can draw from your docs sites, help center, Confluence, Notion, GitHub, and any other connected knowledge source when answering Slack questions.