Keep is an AI sidekick designed for high-touch human support. It helps your HubSpot team deliver high-quality answers without taking Agents out of the loop. When Agents open a conversation, Keep understands its current state, inspects both public and private content, and generates intelligent suggestions.
AI Agents for HubSpot Service Hub
Give your HubSpot support team an AI copilot that drafts replies, summarizes conversations, and surfaces relevant knowledge — all inside HubSpot.
Why teams connect HubSpot to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with HubSpot
1
Connect your public and private sources
Inkeep indexes your HubSpot Knowledge Base, docs sites, past conversations, Slack threads, and other sources — both public and private — so Keep has the full picture.
2
Link HubSpot via OAuth
In the Inkeep Dashboard, create a Support Copilot Assistant and link your HubSpot workspace using the OAuth flow. Then install the Chrome Extension.
3
Keep analyzes conversations and suggests next steps
When Agents open a conversation, Keep understands its current state, inspects your content, and generates intelligent suggestions — draft answers, relevant Knowledge Base articles, summaries, and to-do's.
4
Close the content loop
After resolving a conversation, Agents turn it into a publishable Knowledge Base entry with one click. Your knowledge base grows from real customer questions, reducing repeat inquiries.
Inkeep products for HubSpot
Agent Copilot
Chrome Extension with OAuthLink your HubSpot workspace via OAuth in the Inkeep Dashboard and install the Chrome Extension. When Agents open a conversation, Keep understands its current state, inspects both your public and private content — Knowledge Base articles, docs, past conversations, Slack threads — and generates intelligent suggestions to move it forward.
- Draft Answers — if Keep is confident it can resolve the conversation, it generates an editable draft grounded in your Knowledge Base and past interactions
- Quick Links — surfaces the most relevant public and private sources without adding noise
- Summaries & To-Do's — conversation summaries with glanceable hints on remaining action items
- Fully conversational — ask to make a draft shorter, more concise, or describe how to modify it
- Sentiment detection — calls out when the customer has expressed strong emotions so Agents can adjust tone
- Close the content loop — convert resolved conversations into publishable Knowledge Base entries with one click
Capabilities
Draft Answers
If Keep is confident it can resolve the conversation, it generates an editable draft grounded in your Knowledge Base and past interactions. Click Apply to prefill the reply, add final touches, and send.
Quick Links
Keep surfaces the most relevant sources — Knowledge Base articles, docs, and past conversations — tuned to provide what's most relevant without adding noise.
Summaries & To-Do's
For longer conversations, Keep generates a summary and glanceable hints on remaining to-do's so Agents pick up context instantly.
Fully conversational
Keep is fully conversational. Agents can ask to shorten a draft, change its tone, or get more context on a topic — just like working with a knowledgeable teammate.
Sentiment detection and hints
Keep can call out when the customer has expressed strong emotions, generate quick replies, and provide other helpful suggestions — all automatic, tuned to surface what matters most.
Automatic hints
Beyond drafts and links, Keep generates quick replies and contextual suggestions for each conversation automatically — providing what's most relevant without cluttering the sidebar.
Use cases
Support that feels like part of the customer journey
Keep gives every Service Hub Agent an AI sidekick that drafts replies and surfaces relevant context — so support interactions feel like a natural extension of the customer relationship, not a separate experience.
Reduce handle time without reducing quality
Keep drafts answers grounded in your Knowledge Base and past conversations, so Agents resolve inquiries faster while maintaining the personal, high-quality support your customers expect.
Build your Knowledge Base from real interactions
Close the content loop by turning resolved conversations into publishable Knowledge Base entries with one click. Your self-service content grows from real customer questions, deflecting future inquiries.
Ready to connect HubSpot?Get started with Inkeep today
Ready to connect HubSpot?Get started with Inkeep today
Related integrations
Frequently Asked Questions
Link your HubSpot workspace via OAuth in the Inkeep Dashboard, then install the Chrome Extension. Agents get a Smart Assist sidebar directly in Service Hub with draft answers, quick links, summaries, and more.
Keep inspects both your public and private content. That includes your HubSpot Knowledge Base, external docs, past conversations, Slack threads, Confluence, Notion, and more. All suggestions are grounded in your actual content with inline citations.
No — and that's by design. Keep is a copilot, not an autopilot. It drafts answers, surfaces links, and summarizes conversations, but your Agents stay in control. They review, edit, and send every response.
When an Agent resolves a conversation, they can turn it into a publishable Knowledge Base entry with one click. You can add it to your Inkeep knowledge base, copy it as markdown for your docs, or download it as a file. Over time, this means fewer conversations about the same questions.