Keep is an AI sidekick designed for high-touch human support. It helps your Freshdesk team provide quick, high-quality answers without taking Agents out of the loop. When Agents open a ticket, Keep understands its current state, inspects both public and private content, and generates intelligent suggestions to move the ticket forward.
AI Agents for your Freshdesk workspace
Give your Freshdesk support team an AI copilot that drafts replies, summarizes tickets, and surfaces relevant knowledge — powered by your docs.
Why teams connect Freshdesk to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with Freshdesk
1
Connect your public and private sources
Inkeep indexes your Freshdesk Solutions articles, external docs, past tickets, Slack conversations, and other sources — both public and private — so Keep has the full picture.
2
Link Freshdesk with your API key
In the Inkeep Dashboard, create a Support Copilot Assistant and enter your Freshdesk subdomain and API key. Then install the Chrome Extension.
3
Keep analyzes tickets and suggests next steps
When Agents open a ticket, Keep understands its current state, inspects your content, and generates intelligent suggestions — draft answers, relevant Solutions articles, summaries, and to-do's.
4
Close the content loop
After resolving a ticket, Agents turn it into a publishable Solutions entry with one click. Your knowledge base grows from real customer questions, reducing repeat tickets.
Inkeep products for Freshdesk
Agent Copilot
Chrome Extension with API keyEnter your Freshdesk subdomain and API key in the Inkeep Dashboard and install the Chrome Extension. When Agents open a ticket, Keep understands its current state, inspects both your public and private content — Solutions articles, docs, past tickets, Slack threads — and generates intelligent suggestions to move the ticket forward.
- Draft Answers — if Keep is confident it can resolve the ticket, it generates an editable draft grounded in your Solutions articles and past tickets
- Quick Links — surfaces the most relevant public and private sources without adding noise
- Summaries & To-Do's — ticket summaries with glanceable hints on remaining action items
- Fully conversational — ask to make a draft shorter, more concise, or describe how to modify it
- Sentiment detection — calls out when the customer has expressed strong emotions so Agents can adjust tone
- Close the content loop — convert resolved tickets into publishable Solutions entries with one click
Capabilities
Draft Answers
If Keep is confident it can resolve the ticket, it generates an editable draft grounded in your Solutions articles and past tickets. Click Apply to prefill the reply box, add final touches, and send.
Quick Links
Keep surfaces the most relevant sources — Solutions articles, docs, and past tickets — tuned to provide what's most relevant without adding noise.
Summaries & To-Do's
For longer ticket conversations, Keep generates a summary and glanceable hints on remaining to-do's so Agents pick up context instantly.
Fully conversational
Keep is fully conversational. Agents can ask to make a draft shorter, adjust its tone, or get more detail — just like asking a seasoned teammate for help.
Sentiment detection and hints
Keep can call out when the customer has expressed strong emotions, generate quick replies, and provide other helpful suggestions — all automatic, tuned to surface what matters most for the current ticket.
Automatic hints
Beyond drafts and links, Keep generates quick replies and contextual suggestions for each ticket automatically — providing what's most relevant without cluttering the sidebar.
Use cases
Quick, high-quality answers on every ticket
Keep gives every Freshdesk Agent an AI sidekick that drafts replies, surfaces relevant Solutions articles, and summarizes ticket histories — so your team delivers fast, accurate support without the slow-down.
New Agents ramp up in days, not weeks
Keep drafts responses grounded in your Solutions articles and past tickets, so new teammates deliver consistent, high-quality answers from their first day — no more shadowing for weeks.
A Solutions library that grows from real tickets
Close the content loop by turning resolved tickets into publishable Solutions entries with one click. Your self-service content grows from real customer questions, continuously deflecting future tickets.
Ready to connect Freshdesk?Get started with Inkeep today
Ready to connect Freshdesk?Get started with Inkeep today
Related integrations
Frequently Asked Questions
Enter your Freshdesk subdomain and API key in the Inkeep Dashboard, then install the Chrome Extension. Agents get a Smart Assist sidebar directly in the Freshdesk ticket view with draft answers, quick links, summaries, and more.
Keep inspects both your public and private content. That includes your Freshdesk Solutions articles, external docs, past tickets, Slack conversations, Confluence, Notion, and more. All suggestions are grounded in your actual content with inline citations.
No — and that's by design. Keep is a copilot, not an autopilot. It drafts answers, surfaces links, and summarizes tickets, but your Agents stay in control. They review, edit, and send every response.
When an Agent resolves a ticket, they can turn it into a publishable Solutions entry with one click. You can add it to your Inkeep knowledge base, copy it as markdown for your docs, or download it as a file. Over time, this means fewer tickets about the same questions.
Unlike Intercom, Salesforce, and HubSpot which use OAuth, Freshdesk uses an API key and subdomain for authentication. You enter these in the Inkeep Dashboard — setup takes just a few minutes.