Inkeep integrates with Jira via OAuth and the Chrome Extension. You link your Jira instance in the Inkeep Dashboard, then install the Chrome Extension to get Smart Assist directly in the Jira issue view.
AI Agent Copilot for Jira
Give your team an AI copilot that drafts responses, summarizes Jira issues, and surfaces relevant knowledge — powered by your docs and project data.
Why teams connect Jira to Inkeep
One AI across every tool
Less manual work for reps
Grounded, cited answers
Trusted by leading teams
How Inkeep works with Jira
1
Connect your knowledge sources
Inkeep indexes your docs, Confluence pages, and other knowledge sources to build a comprehensive context layer for your AI Agent.
2
Link Jira via OAuth
In the Inkeep Dashboard, create a Support Copilot Assistant and link your Jira instance using the OAuth flow in Advanced Settings.
3
Install the Chrome Extension
Install the Inkeep Chrome Extension so team members get the Smart Assist sidebar directly within the Jira issue view.
4
Use Smart Assist on issues
Smart Assist provides Draft Answers, Quick Links, and Summaries & To-Do's for every Jira issue. Convert resolved issues into FAQ entries.
Inkeep products for Jira
Agent Copilot
Chrome Extension with OAuthCreate a Support Copilot Assistant in the Inkeep Dashboard, link your Jira instance via OAuth, and install the Chrome Extension. Agents get Smart Assist on every Jira issue.
- Smart Assist — analyzes current issue and surfaces relevant context
- Draft Answers — editable AI-generated responses grounded in your docs
- Quick Links — relevant sources including docs and past issues
- Summaries & To-Do's — issue summaries with actionable next steps
- Turn into FAQ — convert resolved issues into knowledge base entries
Capabilities
Smart Assist sidebar
The Chrome Extension adds an AI sidebar to Jira that analyzes the current issue and provides contextual help from your knowledge base.
Draft Answers
AI-generated editable responses grounded in your documentation, ready for team members to review and post.
Quick Links
Surfaces relevant docs, Confluence pages, and past issues so team members have context without searching.
Summaries & To-Do's
Long issue threads are summarized with actionable remaining tasks, so team members can pick up context instantly.
FAQ generation
Convert resolved issues into knowledge base entries, capturing solutions for common problems.
Use cases
Support escalation context
When support tickets escalate to engineering Jira issues, Smart Assist surfaces relevant docs and past issues to speed up resolution.
Known issue lookup
Team members get Quick Links to related Jira issues and docs, quickly finding whether a problem has been reported or solved before.
Cross-team knowledge sharing
Combine Jira context with Confluence docs and other sources so everyone has the full picture on any issue.
Ready to connect Jira?Get started with Inkeep today
Ready to connect Jira?Get started with Inkeep today
Related integrations
Frequently Asked Questions
The Chrome Extension adds a Smart Assist sidebar to Jira with Draft Answers, Quick Links, Summaries & To-Do's, and the ability to convert issues into FAQ entries.
The Chrome Extension is confirmed to work with Jira. If your Jira Service Management instance uses the standard Jira issue view, Smart Assist should work the same way.
Yes. Inkeep can use both Jira issues and Confluence pages as knowledge sources, giving AI Agents visibility into both project data and documentation.