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DIMENSION 3

Data Connectors

5 capabilities to evaluate in AI agent platforms.

5Capabilities

Automated ingestion of public sources (docs, help center, etc.)

Systems that automatically discover, crawl, and index publicly available information sources.

Evaluation Criteria

Look for web crawling capabilities, RSS feed ingestion, public API integrations, or automated content discovery. Must be ongoing, not one-time imports.

Examples

  • Website crawling
  • Documentation site ingestion
  • Public forum monitoring
  • News feed integration

Automated ingestion of private sources (Notion/Confluence)

Direct integrations that automatically sync content from private knowledge management systems.

Evaluation Criteria

Must have native integrations (not just manual uploads) with popular enterprise tools. Should handle permissions and access controls.

Examples

  • Notion API integration
  • Confluence Cloud connector
  • SharePoint sync
  • Google Drive integration

Optimized RAG with managed retrieval

Advanced retrieval-augmented generation with intelligent chunking, embedding optimization, and relevance scoring.

Evaluation Criteria

Look for advanced RAG features like semantic chunking, hybrid search, relevance tuning, or retrieval optimization. Must be more sophisticated than basic vector search.

Examples

  • Hybrid search (semantic + keyword)
  • Relevance tuning interfaces
  • Chunk optimization
  • Retrieval analytics

Real-time fetch from any database/API/web

Ability to query live data sources during conversations, not just pre-indexed static content.

Evaluation Criteria

Must demonstrate live API calls, database queries, or web scraping during agent interactions. Should handle authentication and rate limiting.

Examples

  • Live inventory lookups
  • Real-time pricing queries
  • Current weather data
  • Live database queries

Self-updating knowledge base

Automated systems that refresh and update the agent's knowledge (from internal & external sources like website & docs) without manual intervention.

Evaluation Criteria

Look for scheduled updates, webhook-based updates, or real-time syncing with data sources. Must handle changes automatically.

Examples

  • Auto-sync with documentation sites
  • Scheduled database refreshes
  • Webhook integrations for content updates
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