Inkeep indexes all public and private articles in your Document360 knowledge base, including categories and nested content.
AI-powered answers from your Document360 knowledge base
Inkeep indexes your Document360 articles and powers AI Agents that deliver accurate, cited answers across every channel.
Why teams connect Document360 to Inkeep
Index Document360 articles
Power AI across all channels
Always-current knowledge
Cited, verifiable responses
Trusted by leading teams
How Inkeep works with Document360
1
Connect your Document360 knowledge base
Inkeep crawls and indexes your Document360 articles, categories, and content into a searchable AI knowledge base.
2
AI Agents retrieve relevant articles
When questions come in, AI Agents search your Document360 content to find the most relevant answers.
3
Answers are grounded and cited
Every AI response includes inline citations linking back to the original Document360 article.
4
Content stays fresh automatically
Inkeep re-indexes your Document360 content regularly, ensuring AI always references your latest articles.
Capabilities
Article indexing
Inkeep indexes all your Document360 articles and categories, making your entire knowledge base searchable by AI Agents.
Cross-channel AI answers
Document360 knowledge powers AI Agents in Slack, Discord, your help desk, and more.
Citation-backed responses
Every AI response includes inline citations linking back to the specific Document360 article.
Automatic content refresh
Content is re-indexed regularly so AI responses always reflect the latest versions of your articles.
Use cases
Self-service knowledge access
Let users find answers from your Document360 knowledge base through AI-powered search and chat on any channel.
Support team knowledge access
Give support Agents instant access to Document360 articles directly in their help desk workflow.
Cross-tool knowledge unification
Combine Document360 with other sources like Confluence, Notion, and docs sites for comprehensive AI answers.
Related integrations
Frequently Asked Questions
Yes. Inkeep indexes Document360 alongside Confluence, Notion, docs sites, and more — giving AI Agents a unified knowledge base.
Inkeep re-indexes your Document360 content automatically, ensuring AI always references the latest articles.
Most teams connect Document360 and start seeing AI-powered answers within an hour.
