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COMPARISON

Inkeep vs. Kapa.ai

09/12/2025

Key highlights

Inkeep and Kapa.ai both serve technical products looking to improve customer experience.

Where Inkeep stands out:

CheckAgents that can take actions, in addition to RAG-based chat.
CheckConfigure agents via TypeScript SDK and no-code builder
CheckContent writer to keep your content updated
CheckOpen Source and Managed platform, vs closed SaaS
CheckAgents for marketing and sales automation too

Summary Inkeep is a platform for deploying Agents that can answer technical questions and also take actions across your apps, APIs, and software. Agents are configurable via both code and no-code experiences. Kapa.ai focuses on data ingestion for traditional AI-chat scenarios.

Inkeep is trusted by leading teams

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Detailed Comparison

FEATURE
INKEEP
Kapa.ai

Building Agents

No-Code Agent Visual Builder
Check
Cross
Agents Configurable via Developer SDK
CheckTypescript
Cross
2-way Sync: Edit in Code or UI
Check
Cross
Customize your preferred AI provider
Check
Check

Developer Platform

Take actions on any MCP Server, App, or API
Check
Cross
Multi-agent Architecture
Check
Cross
Multi-agent Coordination
CheckDelegation & Hand-off
Cross
Agent Credential and Permissions Management
Check
Cross
Agent Traces available in UI and Open-Telemetry
Check
Cross
Talk to Agents via A2A, MCP, and Vercel AI SDK formats
Check
Cross

Data Connectors

Ingestion of public sources (docs, help center, etc.)
Check
Check
Ingestion of private sources (Notion, Confluence, etc.)
Check
Check
Updates to Ingested Data every 24hrs or on-demand
Check
Check
Optimized Retrieval and Search (Managed RAG) over Ingest Data
Check
Check
Real-time search of data from databases, APIs, and the web
Check
CrossRAG only

AI agents for...

B2B Customer Support
Check
Check
B2C Customer Service
Check
Check
Documentation Teams
Check
Check
Product Teams
Check
Check
Marketing Teams
Check
Check
Sales
Check
Check

Interact with your AI agents in...

Claude, ChatGPT, and Cursor
Check
Check
Slack and Discord
Check
Check
Zendesk, Salesforce, and any Support Platform
Check
Check
Product Expert Chat Bubble ("Ask AI")
Check
Check
Answers with Inline Citations
Check
Check
Guardrails
Check
Check
Enterprise Search (Semantic search, Algolia Replacement)
Check
Check

Insights & Analytics

Automatic Content Updates (AI Content Writer)
Check
Cross
AI Reports on Knowledge Gaps
Check
Check
AI Reports on Product Feature Gaps
Check
Check

Building Agent UIs

Interactive Components within Agent Messages (forms, cards, etc.)
Check
Cross
Custom UIs using Vercel AI SDK format
Check
Cross
Out-of-box Chat Components (React)
Check
Check
Out-of-box Chat Components (JavaScript)
Check
Check

Authentication and Authorization

Single Sign-on (SSO)
Check
Check
Role-Based Access Control
Check
Check
Audit Logs
Check
Check

Deployment

Hosting types
CheckCloud, Self-Hosted
CheckCloud

Security

Support
Check
Check
PII Removal
Check
Check
Uptime and Support SLAs
Check
Check
Soc II Type II and Pentest Reports
Check
Check
GPDR, HIPPA, DPA, and Infosec Reviews
Check
Check

Get a demo of Inkeep Agentsfor your specific use case.

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