COMPARISON
Inkeep vs Glean
01/16/2026
Key highlights
Glean is an enterprise AI search platform with 100+ data connectors. Inkeep provides graph-based multi-agent orchestration for customer-facing AI systems.
Where Inkeep stands out:
Graph-based multi-agent orchestration vs simple routingGraph-based multi-agent orchestration vs simple routing
2-way sync between code and UI (Glean is UI-only)2-way sync between code and UI (Glean is UI-only)
Customer-facing focus vs internal employee productivityCustomer-facing focus vs internal employee productivity
OpenTelemetry observability and modern developer toolingOpenTelemetry observability and modern developer tooling
Declarative agent configuration via TypeScript SDKDeclarative agent configuration via TypeScript SDK
Summary Go with Inkeep for customer-facing AI agents, developer flexibility, and multi-agent orchestration. Go with Glean for internal enterprise search across existing data sources.
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Glean
This detailed comparison analyzes 28 features across 6 categories for AI-powered customer support platforms. Inkeep offers 11 unique capabilities not available in Glean, while both platforms share 17 common features.
Comparison Summary
When comparing Inkeep to Glean, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Glean Support |
|---|---|---|---|
| Building Agents | |||
| No-code Visual Builder | drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports No-code Visual Builder with drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Glean fully supports No-code Visual Builder with drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation |
| Developer SDK | programmatic agent configuration through TypeScript SDK for advanced customization and version control | Inkeep fully supports Developer SDK with programmatic agent configuration through TypeScript SDK for advanced customization and version control | Glean does not support Developer SDK (programmatic agent configuration through TypeScript SDK for advanced customization and version control) |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Glean does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual builder, allowing teams to work in their preferred environment) |
| Developer Platform | |||
| Take actions on any MCP Server, App, or API | execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Inkeep fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Glean fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs |
| Multi-agent Architecture | multiple specialized AI Agents working together on complex tasks, each handling their area of expertise | Inkeep fully supports Multi-agent Architecture with multiple specialized AI Agents working together on complex tasks, each handling their area of expertise | Glean does not support Multi-agent Architecture (multiple specialized AI Agents working together on complex tasks, each handling their area of expertise) - Router/dispatcher only, not graph-based |
| Multi-agent Coordination (Handoff & Delegation) | automated delegation and handoff between different agents for seamless task completion | Inkeep fully supports Multi-agent Coordination (Handoff & Delegation) with automated delegation and handoff between different agents for seamless task completion | Glean does not support Multi-agent Coordination (Handoff & Delegation) (automated delegation and handoff between different agents for seamless task completion) |
| Talk to Agents via A2A, MCP, and Vercel AI SDK | universal agent communication through multiple protocols and SDK formats | Inkeep fully supports Talk to Agents via A2A, MCP, and Vercel AI SDK with universal agent communication through multiple protocols and SDK formats | Glean does not support Talk to Agents via A2A, MCP, and Vercel AI SDK (universal agent communication through multiple protocols and SDK formats) - No Vercel AI SDK or A2A |
| Agent Credential and Permissions Management | secure handling of API keys and role-based access control for agent operations | Inkeep fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations | Glean fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations |
| Agent Traces in UI and OpenTelemetry | agent traces in ui and opentelemetry for technical platform capabilities | Inkeep fully supports Agent Traces in UI and OpenTelemetry with agent traces in ui and opentelemetry capabilities | Glean does not support Agent Traces in UI and OpenTelemetry (agent traces in ui and opentelemetry capabilities) - No OpenTelemetry support |
| Unified AI Search & RAG | |||
| Ingestion of public sources (docs, help center, etc.) | automatic crawling and indexing of documentation, knowledge bases, and public websites | Inkeep fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites | Glean fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites |
| Ingestion of private sources (Notion, Confluence, etc.) | secure integration with internal wikis, documents, and collaboration platforms | Inkeep fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms | Glean fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms |
| Optimized Retrieval and Search (Managed RAG) | advanced retrieval-augmented generation for accurate, context-aware responses | Inkeep fully supports Optimized Retrieval and Search (Managed RAG) with advanced retrieval-augmented generation for accurate, context-aware responses | Glean fully supports Optimized Retrieval and Search (Managed RAG) with advanced retrieval-augmented generation for accurate, context-aware responses |
| Real-time search of databases, APIs, and web | real time search of databases, apis, and web for platform capabilities | Inkeep fully supports Real-time search of databases, APIs, and web with real time search of databases, apis, and web capabilities | Glean fully supports Real-time search of databases, APIs, and web with real time search of databases, apis, and web capabilities |
| Self-updating Knowledge Base | self updating knowledge base for platform capabilities | Inkeep fully supports Self-updating Knowledge Base with self updating knowledge base capabilities | Glean fully supports Self-updating Knowledge Base with self updating knowledge base capabilities |
| AI Agents for... | |||
| Customer Support Widget | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Customer Support Widget with dedicated customer success and technical support teams with SLA guarantees | Glean does not support Customer Support Widget (dedicated customer success and technical support teams with SLA guarantees) - Internal-focused only |
| Slack and Discord Bots | conversational AI support directly in team communication channels | Inkeep fully supports Slack and Discord Bots with conversational AI support directly in team communication channels | Glean supports Slack and Discord Bots with conversational AI support directly in team communication channels - Slack only |
| Zendesk/Salesforce/CRM Integration | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Zendesk/Salesforce/CRM Integration with lead qualification, demo scheduling, and personalized outreach automation | Glean fully supports Zendesk/Salesforce/CRM Integration with lead qualification, demo scheduling, and personalized outreach automation |
| Claude/ChatGPT/Cursor via MCP | claude/chatgpt/cursor via mcp for platform capabilities | Inkeep fully supports Claude/ChatGPT/Cursor via MCP with claude/chatgpt/cursor via mcp capabilities | Glean fully supports Claude/ChatGPT/Cursor via MCP with claude/chatgpt/cursor via mcp capabilities |
| Inline Citations | responses with clickable source links for transparency and trust | Inkeep fully supports Inline Citations with responses with clickable source links for transparency and trust | Glean fully supports Inline Citations with responses with clickable source links for transparency and trust |
| Guardrails & Safety | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep fully supports Guardrails & Safety with safety controls to prevent harmful outputs and ensure brand-appropriate responses | Glean fully supports Guardrails & Safety with safety controls to prevent harmful outputs and ensure brand-appropriate responses |
| Enterprise Search | intelligent search across all company knowledge with natural language understanding | Inkeep fully supports Enterprise Search with intelligent search across all company knowledge with natural language understanding | Glean fully supports Enterprise Search with intelligent search across all company knowledge with natural language understanding |
| Insights & Analytics | |||
| Automatic Content Generation | automatic content generation for analytics and reporting capabilities | Inkeep fully supports Automatic Content Generation with automatic content generation capabilities | Glean does not support Automatic Content Generation (automatic content generation capabilities) |
| Knowledge Gap Reports | knowledge gap reports for analytics and reporting capabilities | Inkeep fully supports Knowledge Gap Reports with knowledge gap reports capabilities | Glean fully supports Knowledge Gap Reports with knowledge gap reports capabilities |
| Feature Gap Reports | feature gap reports for analytics and reporting capabilities | Inkeep fully supports Feature Gap Reports with feature gap reports capabilities | Glean does not support Feature Gap Reports (feature gap reports capabilities) |
| Building Agent UIs | |||
| JavaScript Components | javascript components for user interface customization | Inkeep fully supports JavaScript Components with javascript components capabilities | Glean fully supports JavaScript Components with javascript components capabilities |
| React Components | react components for user interface customization | Inkeep fully supports React Components with react components capabilities | Glean fully supports React Components with react components capabilities |
| Interactive Components (Forms, Buttons, Cards) | interactive components (forms, buttons, cards) for user interface customization | Inkeep fully supports Interactive Components (Forms, Buttons, Cards) with interactive components (forms, buttons, cards) capabilities | Glean does not support Interactive Components (Forms, Buttons, Cards) (interactive components (forms, buttons, cards) capabilities) |
| Vercel AI SDK Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Vercel AI SDK Support with dedicated customer success and technical support teams with SLA guarantees | Glean does not support Vercel AI SDK Support (dedicated customer success and technical support teams with SLA guarantees) |
Building Agents - Comparison Summary
In the Building Agents category, we compare 3 key features between Inkeep and Glean. Inkeep has 2 unique advantages in this area, including Developer SDK and 2-way Sync: Edit in Code or UI.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 6 key features between Inkeep and Glean. Inkeep has 4 unique advantages in this area, including Multi-agent Architecture and Multi-agent Coordination (Handoff & Delegation).
Unified AI Search & RAG - Comparison Summary
In the Unified AI Search & RAG category, we compare 5 key features between Inkeep and Glean.
AI Agents for... - Comparison Summary
In the AI Agents for... category, we compare 7 key features between Inkeep and Glean. Inkeep has 2 unique advantages in this area, including Customer Support Widget and Slack and Discord Bots.
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 3 key features between Inkeep and Glean. Inkeep has 2 unique advantages in this area, including Automatic Content Generation and Feature Gap Reports.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Glean. Inkeep has 2 unique advantages in this area, including Interactive Components (Forms, Buttons, Cards) and Vercel AI SDK Support.
