State of AI for CX: Agents, MCPs, and RAG

AI Agents for leading CX, GTM, and Ops teams.

The only Agent Platform where engineering and business teams can ship Agents together.

Trusted by leading teams

AI Agents,with or without code.

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Use Cases

Agents you can trust

Deploy Agents your business teams can manage and control.

FOR CUSTOMER EXPERIENCE

PLATFORM

The only no-code + code agent builder

Inkeep Agents can be created visually or in code with full 2-way sync-- so engineering and non-technical teams can collaborate in one platform.

No-Code Builder

Developer SDK

UI Chat
Components

Create AI assistants and copilots with beautiful, customizable UI experiences.

Unified Search
& RAG

Give Agents comprehensive knowledge about your product and company.

Multi-Agent
Architecture

Create teams of Agents that work together to accomplish complex tasks.

MCPs and
Integrations

Equip Agents with 1-click & custom tools so they can take action and perform tasks.

Meet yourAgents:

I'm a Developer

typescript

import { agent, agentGraph, mcpTool } from '@inkeep/agents-sdk';

// Define MCP tools for integrations
const notionTool = mcpTool({
  id: 'notion-integration',
  name: 'Notion',
  description: 'Access and search Notion workspace for documentation and knowledge base articles',
  serverUrl: 'https://notion-mcp.yourcompany.com/mcp',
});

const confluenceTool = mcpTool({
  id: 'confluence-integration',
  name: 'Confluence',
  description: 'Search and retrieve information from Confluence documentation',
  serverUrl: 'https://confluence-mcp.yourcompany.com/mcp',
});

const docsTool = mcpTool({
  id: 'docs-integration',
  name: 'Docs',
  description: 'Access internal documentation and help articles',
  serverUrl: 'https://docs-mcp.yourcompany.com/mcp',
});

const stripeTool = mcpTool({
  id: 'stripe-integration',
  name: 'Stripe',
  description: 'Process refunds and check payment information through Stripe',
  serverUrl: 'https://stripe-mcp.yourcompany.com/mcp',
  credentialReferenceId: 'stripe-api-key', // Reference to stored Stripe credentials
});

const hubspotTool = mcpTool({
  id: 'hubspot-integration',
  name: 'HubSpot',
  description: 'Access customer information and update CRM records in HubSpot',
  serverUrl: 'https://hubspot-mcp.yourcompany.com/mcp',
  credentialReferenceId: 'hubspot-api-key', // Reference to stored HubSpot credentials
});

// Define the Knowledge Base Expert agent
const knowledgeBaseExpert = agent({
  id: 'knowledge-base-expert',
  name: 'Knowledge Base Expert',
  description: 'Responsible for answering customer questions',
  prompt: `You are a Knowledge Base Expert responsible for answering customer questions accurately and helpfully.
  
Your role is to:
- Search through available documentation sources (Notion, Confluence, and internal Docs)
- Provide accurate, comprehensive answers to customer questions
- Cite sources when providing information
- Escalate complex questions back to the Customer Assistant if needed

You have access to:
- Notion: For team wikis and knowledge base articles
- Confluence: For technical documentation and process guides
- Docs: For internal documentation and help articles

Always search multiple sources when answering questions to ensure comprehensive coverage.`,
  tools: () => [notionTool, confluenceTool, docsTool],
});

// Define the Refund Agent
const refundAgent = agent({
  id: 'refund-agent',
  name: 'Refund Agent',
  description: 'Responsible for issuing refunds',
  prompt: `You are a Refund Agent responsible for processing customer refunds efficiently and accurately.

Your role is to:
- Verify refund eligibility based on company policies
- Process refunds through Stripe when appropriate
- Update customer records in HubSpot after processing refunds
- Communicate clearly about refund status and timelines
- Escalate complex cases back to the Customer Assistant

You have access to:
- Stripe: For processing payment refunds
- HubSpot: For updating customer records and tracking refund history

Always verify the customer's information and purchase details before processing any refund.`,
  tools: () => [stripeTool, hubspotTool],
});

// Define the main Customer Assistant agent
const customerAssistant = agent({
  id: 'customer-assistant',
  name: 'Customer Assistant',
  description: 'Helps customer support teams resolve tickets quickly',
  prompt: `You are a Customer Assistant that helps customer support teams resolve tickets quickly and efficiently.

Your primary role is to:
- Understand customer issues and route them appropriately
- Coordinate with specialized agents for specific tasks
- Provide a seamless experience for customer support

You can delegate to:
- Knowledge Base Expert: For answering customer questions using documentation
- Refund Agent: For processing refunds and payment-related issues

When a customer has a question:
1. First assess if it's a knowledge/information request → delegate to Knowledge Base Expert
2. If it's about refunds or payments → delegate to Refund Agent
3. For general inquiries or complex issues requiring coordination → handle directly

Always maintain a professional, helpful tone and ensure customers feel heard and supported.`,
  canDelegateTo: () => [refundAgent],
  canTransferTo: () => [knowledgeBaseExpert],
});

// Create the agent graph
export const graph = agentGraph({
  id: 'customer-support-graph',
  name: 'Customer Support System',
  description: 'Multi-agent system for efficient customer support ticket resolution',
  defaultAgent: customerAssistant,
  agents: () => [customerAssistant, knowledgeBaseExpert, refundAgent],
});

Integrations

Deploy anywhere

Chat Assistants

Work Apps

Support Platforms

Workflows

API

Agents work as real-time assistants or in the background.

KEY BENEFITS

Enterprise-grade toolsto build trust

Visit our security center to learn more.

Intelligent Audits

Automatically monitor performance with out-of-the-box metrics. View full traces and integrate with any observability tool.

AI Powered Reporting

Get insights on what users are asking, where there's missing content, and where Agents could use a hand.

PII Removal & Data Controls

Remove sensitive data from being processed and customize data retention periods.

Authentication and Permissions

Respect user-level permissions and use Credential Management to keep Agents scoped to what they need to do.

SECURITY & REPORTING

All the tools you needto build confidence