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Founding Account Executive

Matthew Plotkin

Matthew is a Founding Account Executive at Inkeep. He previously held sales roles at Notion and WalkMe, and is a Founding Board Member at Earthly Insight, an AI platform supporting environmental causes.

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How Technical B2B Companies Should Measure AI Support Agent ROI (Hint: Not Deflection Rates)
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How Technical B2B Companies Should Measure AI Support Agent ROI (Hint: Not Deflection Rates)

Deflection rate fails technical B2B teams. Learn why time-to-resolution reduction delivers measurable ROI for complex support workflows.

Matthew Plotkin
Matthew Plotkin
•Jan 23, 2026
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