4 capabilities to evaluate in AI agent platforms.
Automated systems that detect and remove personally identifiable information from conversations and data.
Must demonstrate active PII detection and removal, not just data masking. Should include multiple PII types and configurable policies.
Contractual commitments to system availability and support response times with measurable guarantees.
Must provide specific uptime percentages and support response time commitments. Look for SLA documentation and performance reporting.
Successfully completed SOC 2 Type II audit demonstrating operational effectiveness of security controls over time.
Must have valid SOC 2 Type II certification, not just SOC 2 Type I. Look for recent audit reports or compliance badges.
Platform configurations and features that enable compliance with data privacy and healthcare regulations.
Must provide specific compliance features, not just general security. Look for data processing agreements, privacy controls, and compliance documentation.
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