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DIMENSION 5

Insights & Analytics

3 capabilities to evaluate in AI agent platforms.

3Capabilities
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Automatic Content Updates (AI Content Writer)

Built-in capabilities for automated generation of documentation or marketing copy, documentation based on product gaps and feature gaps discovered by AI Agents.

Evaluation Criteria

Must include AI content generation features specifically designed for creating new content automatically based on feature gaps and knowledge base gaps.

Examples

  • Auto-generated documentation drafts
  • Content suggestions based on gaps
  • AI-written FAQ entries

AI Reports on Knowledge Gaps

Analytics that identify what information is missing from the knowledge base.

Evaluation Criteria

Must provide insights into unanswered questions, missing information. Should include actionable recommendations.

Examples

  • "Unanswered questions" reports
  • Knowledge gap analytics
  • Content improvement suggestions

AI Reports on Product Feature Gaps

Analytics that identify what information is missing from the knowledge base or what features users are requesting.

Evaluation Criteria

Must provide insights into unanswered questions, missing information, or feature requests. Should include actionable recommendations.

Examples

  • Feature request tracking
  • User feedback aggregation
  • Product improvement suggestions
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