COMPARISON
Make vs Inkeep
10/06/2025
Key highlights
Make excels at visual workflow orchestration for general business automation, Inkeep is purpose-built for sophisticated multi-agent conversational AI systems.
Where Inkeep stands out:
Inkeep provides graph-based multi-agent architecture with handoff/delegation patterns vs Make's isolated single agentsInkeep provides graph-based multi-agent architecture with handoff/delegation patterns vs Make's isolated single agents
Inkeep offers source attribution and inline citations; Make has no citation capabilitiesInkeep offers source attribution and inline citations; Make has no citation capabilities
Inkeep includes AI-driven analytics and gap reports; Make has basic scenario logging onlyInkeep includes AI-driven analytics and gap reports; Make has basic scenario logging only
Inkeep provides agent-specific SDK and UI components; Make has UI-only agent configurationInkeep provides agent-specific SDK and UI components; Make has UI-only agent configuration
Inkeep features guardrails and confidence scoring; Make recommends manual verificationInkeep features guardrails and confidence scoring; Make recommends manual verification
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Make
This detailed comparison analyzes 44 features across 10 categories for AI-powered customer support platforms. Inkeep offers 31 unique capabilities not available in Make, while both platforms share 13 common features.
Comparison Summary
When comparing Inkeep to Make, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Make Support |
|---|---|---|---|
| Building Agents | |||
| No-Code Studio | drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports No-Code Studio with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Make fully supports No-Code Studio with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation |
| Agents Configurable via Developer SDK | programmatic agent configuration through TypeScript SDK for advanced customization and version control | Inkeep fully supports Agents Configurable via Developer SDK with programmatic agent configuration through TypeScript SDK for advanced customization and version control | Make does not support Agents Configurable via Developer SDK (programmatic agent configuration through TypeScript SDK for advanced customization and version control) - Custom Apps SDK exists for integrations only, not agent configuration |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Make does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual editor, allowing teams to work in their preferred environment) - Code sync available for integrations only, not agents |
| Customize your preferred AI provider | flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Inkeep fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Make fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs |
| Developer Platform | |||
| Take actions on any MCP Server, App, or API | execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Inkeep fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Make fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs |
| Multi-agent Architecture | multiple specialized AI agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Graph-based, autonomous agent relationships | Make does not support Multi-agent Architecture (multiple specialized AI agents working together on complex tasks, each handling their area of expertise) - Single-agent architecture only (LLM + prompt + tools) |
| Multi-agent Coordination (Handoff/Delegation) | automated delegation and handoff between different agents for seamless task completion | Inkeep supports Multi-agent Coordination (Handoff/Delegation) with automated delegation and handoff between different agents for seamless task completion - Handoff & delegation patterns with agent-to-agent communication | Make does not support Multi-agent Coordination (Handoff/Delegation) (automated delegation and handoff between different agents for seamless task completion) - No agent coordination or delegation patterns |
| Agent Credential and Permissions Management | secure handling of API keys and role-based access control for agent operations | Inkeep fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations | Make does not support Agent Credential and Permissions Management (secure handling of API keys and role-based access control for agent operations) - Scenario-level credentials only, no per-agent isolation |
| Agent Traces available in UI and Open-Telemetry | comprehensive debugging with visual traces and industry-standard observability tools | Inkeep fully supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools | Make does not support Agent Traces available in UI and Open-Telemetry (comprehensive debugging with visual traces and industry-standard observability tools) - Scenario execution logs only, no agent-specific traces |
| Talk to Agents via A2A, MCP, and Vercel AI SDK formats | universal agent communication through multiple protocols and SDK formats | Inkeep fully supports Talk to Agents via A2A, MCP, and Vercel AI SDK formats with universal agent communication through multiple protocols and SDK formats | Make does not support Talk to Agents via A2A, MCP, and Vercel AI SDK formats (universal agent communication through multiple protocols and SDK formats) - MCP supported, but no A2A protocol or Vercel AI SDK |
| Data Connectors | |||
| Ingestion of public sources (docs, help center, etc.) | automatic crawling and indexing of documentation, knowledge bases, and public websites | Inkeep fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites | Make does not support Ingestion of public sources (docs, help center, etc.) (automatic crawling and indexing of documentation, knowledge bases, and public websites) - Requires manual workflow setup, no automated crawling |
| Ingestion of private sources (Notion, Confluence, etc.) | secure integration with internal wikis, documents, and collaboration platforms | Inkeep fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms | Make does not support Ingestion of private sources (Notion, Confluence, etc.) (secure integration with internal wikis, documents, and collaboration platforms) - Integration exists but requires manual workflow configuration |
| Updates to Ingested Data every 24hrs or on-demand | automated content synchronization to keep agent knowledge current | Inkeep fully supports Updates to Ingested Data every 24hrs or on-demand with automated content synchronization to keep agent knowledge current | Make does not support Updates to Ingested Data every 24hrs or on-demand (automated content synchronization to keep agent knowledge current) - Manual updates only, no self-updating knowledge base |
| Optimized Retrieval and Search (Managed RAG) over Ingest Data | advanced retrieval-augmented generation for accurate, context-aware responses | Inkeep fully supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses | Make does not support Optimized Retrieval and Search (Managed RAG) over Ingest Data (advanced retrieval-augmented generation for accurate, context-aware responses) - Basic RAG with manual uploads, no optimized retrieval |
| Real-time search of data from databases, APIs, and the web | live data access for up-to-date information beyond static documentation | Inkeep fully supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation | Make supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation - 30,000+ actions across 2,500+ apps for real-time data fetching |
| AI agents for... | |||
| B2B Customer Support | enterprise-grade support automation with complex ticket resolution and SLA management | Inkeep fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management | Make does not support B2B Customer Support (enterprise-grade support automation with complex ticket resolution and SLA management) - Workflow automation-first, not purpose-built for support |
| B2C Customer Service | high-volume consumer support with personalization and quick resolution | Inkeep fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution | Make does not support B2C Customer Service (high-volume consumer support with personalization and quick resolution) - Workflow automation-first |
| Documentation Teams | automated documentation updates, gap analysis, and content generation | Inkeep fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation | Make does not support Documentation Teams (automated documentation updates, gap analysis, and content generation) |
| Product Teams | feature request analysis, bug triage, and user feedback synthesis | Inkeep fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis | Make does not support Product Teams (feature request analysis, bug triage, and user feedback synthesis) |
| Marketing Teams | content creation, SEO optimization, and campaign automation | Inkeep fully supports Marketing Teams with content creation, SEO optimization, and campaign automation | Make does not support Marketing Teams (content creation, SEO optimization, and campaign automation) |
| Sales | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation | Make does not support Sales (lead qualification, demo scheduling, and personalized outreach automation) |
| Interact with your AI agents in... | |||
| Claude, ChatGPT, and Cursor | native integration with popular AI assistants and development environments | Inkeep fully supports Claude, ChatGPT, and Cursor with native integration with popular AI assistants and development environments | Make does not support Claude, ChatGPT, and Cursor (native integration with popular AI assistants and development environments) - Make scenarios can be called by these tools via MCP, but agents aren't embeddable |
| Slack and Discord | conversational AI support directly in team communication channels | Inkeep fully supports Slack and Discord with conversational AI support directly in team communication channels | Make does not support Slack and Discord (conversational AI support directly in team communication channels) - API integrations only, no native bot apps |
| Salesforce, and any Support Platform | seamless CRM integration and ticket management system compatibility | Inkeep fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility | Make does not support Salesforce, and any Support Platform (seamless CRM integration and ticket management system compatibility) - API integrations via 2,500+ apps but no native embeddings |
| Product Expert Chat Bubble ("Ask AI") | embeddable chat widget for instant AI-powered help on any website | Inkeep fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website | Make does not support Product Expert Chat Bubble ("Ask AI") (embeddable chat widget for instant AI-powered help on any website) - No embeddable chat widget |
| Answers with Inline Citations | responses with clickable source links for transparency and trust | Inkeep fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust | Make does not support Answers with Inline Citations (responses with clickable source links for transparency and trust) - No source attribution or citation system |
| Guardrails | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep supports Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses - Confidence scoring and automated escalation | Make does not support Guardrails (safety controls to prevent harmful outputs and ensure brand-appropriate responses) - Documentation recommends manual verification only |
| Enterprise Search (Semantic search, Algolia Replacement) | intelligent search across all company knowledge with natural language understanding | Inkeep fully supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding | Make does not support Enterprise Search (Semantic search, Algolia Replacement) (intelligent search across all company knowledge with natural language understanding) |
| Insights & Analytics | |||
| Automatic Content Updates (AI Content Writer) | AI-generated documentation improvements based on user interactions and feedback | Inkeep fully supports Automatic Content Updates (AI Content Writer) with AI-generated documentation improvements based on user interactions and feedback | Make does not support Automatic Content Updates (AI Content Writer) (AI-generated documentation improvements based on user interactions and feedback) |
| AI Reports on Knowledge Gaps | automated identification of missing documentation and common unanswered questions | Inkeep fully supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions | Make does not support AI Reports on Knowledge Gaps (automated identification of missing documentation and common unanswered questions) - Scenario logs only, no AI-driven gap analysis |
| AI Reports on Product Feature Gaps | analysis of user requests to identify product improvement opportunities | Inkeep fully supports AI Reports on Product Feature Gaps with analysis of user requests to identify product improvement opportunities | Make does not support AI Reports on Product Feature Gaps (analysis of user requests to identify product improvement opportunities) |
| Building Agent UIs | |||
| Interactive Components within Agent Messages (forms, cards, etc.) | rich UI elements embedded in conversations for better user engagement | Inkeep fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement | Make does not support Interactive Components within Agent Messages (forms, cards, etc.) (rich UI elements embedded in conversations for better user engagement) |
| Custom UIs using Vercel AI SDK format | build completely custom interfaces with streaming responses and real-time updates | Inkeep fully supports Custom UIs using Vercel AI SDK format with build completely custom interfaces with streaming responses and real-time updates | Make does not support Custom UIs using Vercel AI SDK format (build completely custom interfaces with streaming responses and real-time updates) |
| Out-of-box Chat Components (React) | pre-built React components for rapid deployment in modern web applications | Inkeep fully supports Out-of-box Chat Components (React) with pre-built React components for rapid deployment in modern web applications | Make does not support Out-of-box Chat Components (React) (pre-built React components for rapid deployment in modern web applications) |
| Out-of-box Chat Components (JavaScript) | vanilla JavaScript components for universal compatibility without framework dependencies | Inkeep fully supports Out-of-box Chat Components (JavaScript) with vanilla JavaScript components for universal compatibility without framework dependencies | Make does not support Out-of-box Chat Components (JavaScript) (vanilla JavaScript components for universal compatibility without framework dependencies) |
| Authentication and Authorization | |||
| Single Sign-on (SSO) | enterprise identity provider integration for seamless and secure user authentication | Inkeep fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication | Make fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication |
| Role-Based Access Control | granular permissions system to control agent and data access by user role | Inkeep fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role | Make fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role |
| Audit Logs | comprehensive activity tracking for compliance and security monitoring | Inkeep fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring | Make fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring |
| Deployment | |||
| Hosting types | flexible deployment options including cloud-hosted SaaS and self-hosted on-premises | Inkeep offers Cloud, Self-Hosted deployment options for Hosting types | Make offers Cloud deployment options for Hosting types |
| Security | |||
| Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Support with dedicated customer success and technical support teams with SLA guarantees | Make fully supports Support with dedicated customer success and technical support teams with SLA guarantees |
| PII Removal | automatic detection and redaction of personally identifiable information for compliance | Inkeep fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance | Make fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance |
| Uptime and Support SLAs | guaranteed availability and response time commitments for enterprise reliability | Inkeep fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability | Make fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability |
| Soc II Type II and Pentest Reports | third-party security audits and compliance certifications for enterprise requirements | Inkeep fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements | Make fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements |
| GPDR, HIPAA, DPA, and Infosec Reviews | gpdr, hipaa, dpa, and infosec reviews for security and compliance features | Inkeep fully supports GPDR, HIPAA, DPA, and Infosec Reviews with gpdr, hipaa, dpa, and infosec reviews capabilities | Make fully supports GPDR, HIPAA, DPA, and Infosec Reviews with gpdr, hipaa, dpa, and infosec reviews capabilities |
Building Agents - Comparison Summary
In the Building Agents category, we compare 4 key features between Inkeep and Make. Inkeep has 2 unique advantages in this area, including Agents Configurable via Developer SDK and 2-way Sync: Edit in Code or UI.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 6 key features between Inkeep and Make. Inkeep has 3 unique advantages in this area, including Agent Credential and Permissions Management and Agent Traces available in UI and Open-Telemetry.
Data Connectors - Comparison Summary
In the Data Connectors category, we compare 5 key features between Inkeep and Make. Inkeep has 5 unique advantages in this area, including Ingestion of public sources (docs, help center, etc.) and Ingestion of private sources (Notion, Confluence, etc.).
AI agents for... - Comparison Summary
In the AI agents for... category, we compare 6 key features between Inkeep and Make. Inkeep has 6 unique advantages in this area, including B2B Customer Support and B2C Customer Service.
Interact with your AI agents in... - Comparison Summary
In the Interact with your AI agents in... category, we compare 7 key features between Inkeep and Make. Inkeep has 6 unique advantages in this area, including Claude, ChatGPT, and Cursor and Slack and Discord.
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 3 key features between Inkeep and Make. Inkeep has 3 unique advantages in this area, including Automatic Content Updates (AI Content Writer) and AI Reports on Knowledge Gaps.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Make. Inkeep has 4 unique advantages in this area, including Interactive Components within Agent Messages (forms, cards, etc.) and Custom UIs using Vercel AI SDK format.
Authentication and Authorization - Comparison Summary
In the Authentication and Authorization category, we compare 3 key features between Inkeep and Make.
Deployment - Comparison Summary
In the Deployment category, we compare 1 key features between Inkeep and Make.
Security - Comparison Summary
In the Security category, we compare 5 key features between Inkeep and Make.
