COMPARISON
Cognigy vs Inkeep
09/15/2025
Key highlights
Inkeep and Cognigy both cater to large enterprises looking to tailor their customer experience.
Where Inkeep stands out:
Interoprability between code to UI, UI to codeInteroprability between code to UI, UI to code
Multi-agent system where agents have autonomous relationshipsMulti-agent system where agents have autonomous relationships
Developer flexibility with Declarative SDK to configure agentsDeveloper flexibility with Declarative SDK to configure agents
Out-of-box UI kitsOut-of-box UI kits
Agents for product & documentation automationAgents for product & documentation automation
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Cognigy
This detailed comparison analyzes 44 features across 10 categories for AI-powered customer support platforms. Inkeep offers 14 unique capabilities not available in Cognigy, while both platforms share 30 common features.
Comparison Summary
When comparing Inkeep to Cognigy, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Cognigy Support |
|---|---|---|---|
| Building Agents | |||
| No-Code Agent Visual Builder | drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports No-Code Agent Visual Builder with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Cognigy fully supports No-Code Agent Visual Builder with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation |
| Agents Configurable via Developer SDK | programmatic agent configuration through TypeScript SDK for advanced customization and version control | Inkeep fully supports Agents Configurable via Developer SDK with programmatic agent configuration through TypeScript SDK for advanced customization and version control | Cognigy does not support Agents Configurable via Developer SDK (programmatic agent configuration through TypeScript SDK for advanced customization and version control) - REST API SDK only |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Cognigy does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual editor, allowing teams to work in their preferred environment) |
| Customize your preferred AI provider | flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Inkeep fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Cognigy does not support Customize your preferred AI provider (flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs) - Select providers only |
| Developer Platform | |||
| Take actions on any MCP Server, App, or API | execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Inkeep fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Cognigy fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs |
| Multi-agent Architecture | multiple specialized AI agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Graph-based, autonomous agent relationships | Cognigy supports Multi-agent Architecture with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Centralized orchestrator with sequential flows & conditional branching |
| Multi-agent Coordination | automated delegation and handoff between different agents for seamless task completion | Inkeep supports Multi-agent Coordination with automated delegation and handoff between different agents for seamless task completion - Handoff & delegation | Cognigy does not support Multi-agent Coordination (automated delegation and handoff between different agents for seamless task completion) - Handoff, no delegation |
| Agent Credential and Permissions Management | secure handling of API keys and role-based access control for agent operations | Inkeep fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations | Cognigy fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations |
| Agent Traces available in UI and Open-Telemetry | comprehensive debugging with visual traces and industry-standard observability tools | Inkeep fully supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools | Cognigy fully supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools |
| Talk to Agents via A2A, MCP, and Vercel AI SDK formats | universal agent communication through multiple protocols and SDK formats | Inkeep fully supports Talk to Agents via A2A, MCP, and Vercel AI SDK formats with universal agent communication through multiple protocols and SDK formats | Cognigy does not support Talk to Agents via A2A, MCP, and Vercel AI SDK formats (universal agent communication through multiple protocols and SDK formats) |
| Data Connectors | |||
| Ingestion of public sources (docs, help center, etc.) | automatic crawling and indexing of documentation, knowledge bases, and public websites | Inkeep fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites | Cognigy fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites |
| Ingestion of private sources (Notion, Confluence, etc.) | secure integration with internal wikis, documents, and collaboration platforms | Inkeep fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms | Cognigy fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms |
| Updates to Ingested Data every 24hrs or on-demand | automated content synchronization to keep agent knowledge current | Inkeep fully supports Updates to Ingested Data every 24hrs or on-demand with automated content synchronization to keep agent knowledge current | Cognigy does not support Updates to Ingested Data every 24hrs or on-demand (automated content synchronization to keep agent knowledge current) - Manual re‑ingest. Auto‑refresh not documented. |
| Optimized Retrieval and Search (Managed RAG) over Ingest Data | advanced retrieval-augmented generation for accurate, context-aware responses | Inkeep fully supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses | Cognigy fully supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses |
| Real-time search of data from databases, APIs, and the web | live data access for up-to-date information beyond static documentation | Inkeep fully supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation | Cognigy fully supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation |
| AI agents for... | |||
| B2B Customer Support | enterprise-grade support automation with complex ticket resolution and SLA management | Inkeep fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management | Cognigy fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management |
| B2C Customer Service | high-volume consumer support with personalization and quick resolution | Inkeep fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution | Cognigy fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution |
| Documentation Teams | automated documentation updates, gap analysis, and content generation | Inkeep fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation | Cognigy does not support Documentation Teams (automated documentation updates, gap analysis, and content generation) |
| Product Teams | feature request analysis, bug triage, and user feedback synthesis | Inkeep fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis | Cognigy does not support Product Teams (feature request analysis, bug triage, and user feedback synthesis) |
| Marketing Teams | content creation, SEO optimization, and campaign automation | Inkeep fully supports Marketing Teams with content creation, SEO optimization, and campaign automation | Cognigy fully supports Marketing Teams with content creation, SEO optimization, and campaign automation |
| Sales | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation | Cognigy fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation |
| Interact with your AI agents in... | |||
| Claude, ChatGPT, and Cursor | native integration with popular AI assistants and development environments | Inkeep fully supports Claude, ChatGPT, and Cursor with native integration with popular AI assistants and development environments | Cognigy does not support Claude, ChatGPT, and Cursor (native integration with popular AI assistants and development environments) |
| Slack and Discord | conversational AI support directly in team communication channels | Inkeep fully supports Slack and Discord with conversational AI support directly in team communication channels | Cognigy does not support Slack and Discord (conversational AI support directly in team communication channels) - Slack only |
| Salesforce, and any Support Platform | seamless CRM integration and ticket management system compatibility | Inkeep fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility | Cognigy fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility |
| Product Expert Chat Bubble ("Ask AI") | embeddable chat widget for instant AI-powered help on any website | Inkeep fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website | Cognigy fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website |
| Answers with Inline Citations | responses with clickable source links for transparency and trust | Inkeep fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust | Cognigy fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust |
| Guardrails | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep fully supports Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses | Cognigy fully supports Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses |
| Enterprise Search (Semantic search, Algolia Replacement) | intelligent search across all company knowledge with natural language understanding | Inkeep fully supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding | Cognigy fully supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding |
| Insights & Analytics | |||
| Automatic Content Updates (AI Content Writer) | AI-generated documentation improvements based on user interactions and feedback | Inkeep fully supports Automatic Content Updates (AI Content Writer) with AI-generated documentation improvements based on user interactions and feedback | Cognigy does not support Automatic Content Updates (AI Content Writer) (AI-generated documentation improvements based on user interactions and feedback) |
| AI Reports on Knowledge Gaps | automated identification of missing documentation and common unanswered questions | Inkeep fully supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions | Cognigy does not support AI Reports on Knowledge Gaps (automated identification of missing documentation and common unanswered questions) |
| AI Reports on Product Feature Gaps | analysis of user requests to identify product improvement opportunities | Inkeep fully supports AI Reports on Product Feature Gaps with analysis of user requests to identify product improvement opportunities | Cognigy does not support AI Reports on Product Feature Gaps (analysis of user requests to identify product improvement opportunities) |
| Building Agent UIs | |||
| Interactive Components within Agent Messages (forms, cards, etc.) | rich UI elements embedded in conversations for better user engagement | Inkeep fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement | Cognigy fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement |
| Custom UIs using Vercel AI SDK format | build completely custom interfaces with streaming responses and real-time updates | Inkeep fully supports Custom UIs using Vercel AI SDK format with build completely custom interfaces with streaming responses and real-time updates | Cognigy does not support Custom UIs using Vercel AI SDK format (build completely custom interfaces with streaming responses and real-time updates) |
| Out-of-box Chat Components (React) | pre-built React components for rapid deployment in modern web applications | Inkeep fully supports Out-of-box Chat Components (React) with pre-built React components for rapid deployment in modern web applications | Cognigy fully supports Out-of-box Chat Components (React) with pre-built React components for rapid deployment in modern web applications |
| Out-of-box Chat Components (JavaScript) | vanilla JavaScript components for universal compatibility without framework dependencies | Inkeep fully supports Out-of-box Chat Components (JavaScript) with vanilla JavaScript components for universal compatibility without framework dependencies | Cognigy fully supports Out-of-box Chat Components (JavaScript) with vanilla JavaScript components for universal compatibility without framework dependencies |
| Authentication and Authorization | |||
| Single Sign-on (SSO) | enterprise identity provider integration for seamless and secure user authentication | Inkeep fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication | Cognigy fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication |
| Role-Based Access Control | granular permissions system to control agent and data access by user role | Inkeep fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role | Cognigy fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role |
| Audit Logs | comprehensive activity tracking for compliance and security monitoring | Inkeep fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring | Cognigy fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring |
| Deployment | |||
| Hosting types | flexible deployment options including cloud-hosted SaaS and self-hosted on-premises | Inkeep offers Cloud, Self-Hosted deployment options for Hosting types | Cognigy offers Cloud, Self-Hosted deployment options for Hosting types |
| Security | |||
| Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Support with dedicated customer success and technical support teams with SLA guarantees | Cognigy fully supports Support with dedicated customer success and technical support teams with SLA guarantees |
| PII Removal | automatic detection and redaction of personally identifiable information for compliance | Inkeep fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance | Cognigy fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance |
| Uptime and Support SLAs | guaranteed availability and response time commitments for enterprise reliability | Inkeep fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability | Cognigy fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability |
| Soc II Type II and Pentest Reports | third-party security audits and compliance certifications for enterprise requirements | Inkeep fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements | Cognigy fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements |
| GPDR, HIPPA, DPA, and Infosec Reviews | comprehensive compliance with data protection regulations and security standards | Inkeep fully supports GPDR, HIPPA, DPA, and Infosec Reviews with comprehensive compliance with data protection regulations and security standards | Cognigy fully supports GPDR, HIPPA, DPA, and Infosec Reviews with comprehensive compliance with data protection regulations and security standards |
Building Agents - Comparison Summary
In the Building Agents category, we compare 4 key features between Inkeep and Cognigy. Inkeep has 3 unique advantages in this area, including Agents Configurable via Developer SDK and 2-way Sync: Edit in Code or UI.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 6 key features between Inkeep and Cognigy. Inkeep has 1 unique advantages in this area, including Talk to Agents via A2A, MCP, and Vercel AI SDK formats.
Data Connectors - Comparison Summary
In the Data Connectors category, we compare 5 key features between Inkeep and Cognigy. Inkeep has 1 unique advantages in this area, including Updates to Ingested Data every 24hrs or on-demand.
AI agents for... - Comparison Summary
In the AI agents for... category, we compare 6 key features between Inkeep and Cognigy. Inkeep has 2 unique advantages in this area, including Documentation Teams and Product Teams.
Interact with your AI agents in... - Comparison Summary
In the Interact with your AI agents in... category, we compare 7 key features between Inkeep and Cognigy. Inkeep has 2 unique advantages in this area, including Claude, ChatGPT, and Cursor and Slack and Discord.
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 3 key features between Inkeep and Cognigy. Inkeep has 3 unique advantages in this area, including Automatic Content Updates (AI Content Writer) and AI Reports on Knowledge Gaps.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Cognigy. Inkeep has 1 unique advantages in this area, including Custom UIs using Vercel AI SDK format.
Authentication and Authorization - Comparison Summary
In the Authentication and Authorization category, we compare 3 key features between Inkeep and Cognigy.
Deployment - Comparison Summary
In the Deployment category, we compare 1 key features between Inkeep and Cognigy.
Security - Comparison Summary
In the Security category, we compare 5 key features between Inkeep and Cognigy.
