COMPARISON
Lindy vs Inkeep
10/07/2025
Key highlights
Inkeep and Lindy serve different markets: Inkeep provides a complete Developer Agents SDK for sophisticated multi-agent systems, while Lindy offers no-code workflow automation for business users.
Where Inkeep stands out:
Inkeep offers TypeScript SDK and 2-way code-UI sync; Lindy is visual-onlyInkeep offers TypeScript SDK and 2-way code-UI sync; Lindy is visual-only
Inkeep provides graph-based multi-agent orchestration; Lindy offers sequential workflowsInkeep provides graph-based multi-agent orchestration; Lindy offers sequential workflows
Lindy excels at 6,500+ pre-built integrations and phone capabilitiesLindy excels at 6,500+ pre-built integrations and phone capabilities
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Lindy
This detailed comparison analyzes 46 features across 10 categories for AI-powered customer support platforms. Inkeep offers 19 unique capabilities not available in Lindy, while both platforms share 26 common features.
Comparison Summary
When comparing Inkeep to Lindy, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Lindy Support |
|---|---|---|---|
| Building Agents | |||
| NO-CODE VISUAL BUILDER | drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports NO-CODE VISUAL BUILDER with drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Lindy supports NO-CODE VISUAL BUILDER with drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation - Visual drag-and-drop builder with "vibe coding" |
| Agents Configurable via Developer SDK | programmatic agent configuration through TypeScript SDK for advanced customization and version control | Inkeep supports Agents Configurable via Developer SDK with programmatic agent configuration through TypeScript SDK for advanced customization and version control - Declarative TypeScript SDK | Lindy does not support Agents Configurable via Developer SDK (programmatic agent configuration through TypeScript SDK for advanced customization and version control) - No SDK - visual-only approach |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Lindy does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual builder, allowing teams to work in their preferred environment) |
| Customize your preferred AI provider | flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Inkeep fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Lindy fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs |
| Developer Platform | |||
| Take actions on any MCP Server, App, or API | execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Inkeep fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Lindy supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs - 6,500+ integrations via Pipedream and Apify partnerships |
| Multi-agent Architecture | multiple specialized AI Agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture with multiple specialized AI Agents working together on complex tasks, each handling their area of expertise - Graph-based, autonomous agent relationships, A2A protocol | Lindy does not support Multi-agent Architecture (multiple specialized AI Agents working together on complex tasks, each handling their area of expertise) - Sequential workflow-based coordination only |
| Multi-agent Architecture (Teams of Agents) | multiple specialized AI Agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture (Teams of Agents) with multiple specialized AI Agents working together on complex tasks, each handling their area of expertise - Handoff & delegation with supervisor patterns | Lindy supports Multi-agent Architecture (Teams of Agents) with multiple specialized AI Agents working together on complex tasks, each handling their area of expertise - Workflow-based handoff, limited to transfer control |
| Agent Credential and Permissions Management | secure handling of API keys and role-based access control for agent operations | Inkeep supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations - Per-agent credential isolation | Lindy does not support Agent Credential and Permissions Management (secure handling of API keys and role-based access control for agent operations) |
| Agent Traces available in UI and Open-Telemetry | comprehensive debugging with visual traces and industry-standard observability tools | Inkeep fully supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools | Lindy does not support Agent Traces available in UI and Open-Telemetry (comprehensive debugging with visual traces and industry-standard observability tools) - Visual agent traces in UI, no OpenTelemetry |
| Talk to Agents via A2A, MCP, and Vercel AI SDK formats | universal agent communication through multiple protocols and SDK formats | Inkeep fully supports Talk to Agents via A2A, MCP, and Vercel AI SDK formats with universal agent communication through multiple protocols and SDK formats | Lindy does not support Talk to Agents via A2A, MCP, and Vercel AI SDK formats (universal agent communication through multiple protocols and SDK formats) |
| Unified Search & RAG | |||
| Ingestion of public sources (docs, help center, etc.) | automatic crawling and indexing of documentation, knowledge bases, and public websites | Inkeep fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites | Lindy does not support Ingestion of public sources (docs, help center, etc.) (automatic crawling and indexing of documentation, knowledge bases, and public websites) - Files/Text require manual updates, not automated crawling |
| Ingestion of private sources (Notion, Confluence, etc.) | secure integration with internal wikis, documents, and collaboration platforms | Inkeep fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms | Lindy fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms |
| Updates to Ingested Data every 24hrs or on-demand | automated content synchronization to keep agent knowledge current | Inkeep fully supports Updates to Ingested Data every 24hrs or on-demand with automated content synchronization to keep agent knowledge current | Lindy does not support Updates to Ingested Data every 24hrs or on-demand (automated content synchronization to keep agent knowledge current) |
| Optimized Retrieval and Search (Managed RAG) over Ingest Data | advanced retrieval-augmented generation for accurate, context-aware responses | Inkeep fully supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses | Lindy supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses - Hybrid RAG with semantic and keyword search |
| Real-time search of data from databases, APIs, and the web | live data access for up-to-date information beyond static documentation | Inkeep fully supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation | Lindy supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation - 6,500+ integrations for real-time data fetching |
| AI Agents for... | |||
| B2B Customer Support | enterprise-grade support automation with complex ticket resolution and SLA management | Inkeep fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management | Lindy fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management |
| B2C Customer Service | high-volume consumer support with personalization and quick resolution | Inkeep fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution | Lindy fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution |
| Documentation Teams | automated documentation updates, gap analysis, and content generation | Inkeep fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation | Lindy fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation |
| Product Teams | feature request analysis, bug triage, and user feedback synthesis | Inkeep fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis | Lindy fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis |
| Marketing Teams | content creation, SEO optimization, and campaign automation | Inkeep fully supports Marketing Teams with content creation, SEO optimization, and campaign automation | Lindy fully supports Marketing Teams with content creation, SEO optimization, and campaign automation |
| Sales | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation | Lindy fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation |
| Interact with your AI Agents in... | |||
| Claude, ChatGPT, and Cursor | native integration with popular AI assistants and development environments | Inkeep fully supports Claude, ChatGPT, and Cursor with native integration with popular AI assistants and development environments | Lindy does not support Claude, ChatGPT, and Cursor (native integration with popular AI assistants and development environments) |
| Slack and Discord | conversational AI support directly in team communication channels | Inkeep fully supports Slack and Discord with conversational AI support directly in team communication channels | Lindy fully supports Slack and Discord with conversational AI support directly in team communication channels |
| Salesforce, and any Support Platform | seamless CRM integration and ticket management system compatibility | Inkeep fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility | Lindy fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility |
| Product Expert Chat Bubble ("Ask AI") | embeddable chat widget for instant AI-powered help on any website | Inkeep fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website | Lindy fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website |
| Answers with Inline Citations | responses with clickable source links for transparency and trust | Inkeep fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust | Lindy fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust |
| Enterprise Search (Semantic search, Algolia Replacement) | intelligent search across all company knowledge with natural language understanding | Inkeep fully supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding | Lindy does not support Enterprise Search (Semantic search, Algolia Replacement) (intelligent search across all company knowledge with natural language understanding) |
| Phone and Voice Capabilities | phone and voice capabilities for platform capabilities | Inkeep does not support Phone and Voice Capabilities (phone and voice capabilities capabilities) | Lindy supports Phone and Voice Capabilities with phone and voice capabilities capabilities - Inbound/outbound calls in 100+ countries ($0.19/min) |
| Insights & Analytics | |||
| Automatic Content Updates (AI Content Writer) | AI-generated documentation improvements based on user interactions and feedback | Inkeep fully supports Automatic Content Updates (AI Content Writer) with AI-generated documentation improvements based on user interactions and feedback | Lindy does not support Automatic Content Updates (AI Content Writer) (AI-generated documentation improvements based on user interactions and feedback) |
| AI Reports on Knowledge Gaps | automated identification of missing documentation and common unanswered questions | Inkeep fully supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions | Lindy does not support AI Reports on Knowledge Gaps (automated identification of missing documentation and common unanswered questions) |
| AI Reports on Product Feature Gaps | analysis of user requests to identify product improvement opportunities | Inkeep fully supports AI Reports on Product Feature Gaps with analysis of user requests to identify product improvement opportunities | Lindy does not support AI Reports on Product Feature Gaps (analysis of user requests to identify product improvement opportunities) |
| Building Agent UIs | |||
| Interactive Components within Agent Messages (forms, cards, etc.) | rich UI elements embedded in conversations for better user engagement | Inkeep fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement | Lindy does not support Interactive Components within Agent Messages (forms, cards, etc.) (rich UI elements embedded in conversations for better user engagement) |
| Custom UIs using Vercel AI SDK format | build completely custom interfaces with streaming responses and real-time updates | Inkeep fully supports Custom UIs using Vercel AI SDK format with build completely custom interfaces with streaming responses and real-time updates | Lindy does not support Custom UIs using Vercel AI SDK format (build completely custom interfaces with streaming responses and real-time updates) |
| Out-of-box Chat Components (React) | pre-built React components for rapid deployment in modern web applications | Inkeep fully supports Out-of-box Chat Components (React) with pre-built React components for rapid deployment in modern web applications | Lindy does not support Out-of-box Chat Components (React) (pre-built React components for rapid deployment in modern web applications) |
| Out-of-box Chat Components (JavaScript) | vanilla JavaScript components for universal compatibility without framework dependencies | Inkeep fully supports Out-of-box Chat Components (JavaScript) with vanilla JavaScript components for universal compatibility without framework dependencies | Lindy does not support Out-of-box Chat Components (JavaScript) (vanilla JavaScript components for universal compatibility without framework dependencies) |
| Authentication and Authorization | |||
| Single Sign-on (SSO) | enterprise identity provider integration for seamless and secure user authentication | Inkeep fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication | Lindy supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication - Enterprise plan |
| Role-Based Access Control | granular permissions system to control agent and data access by user role | Inkeep fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role | Lindy supports Role-Based Access Control with granular permissions system to control agent and data access by user role - Team management features |
| Audit Logs | comprehensive activity tracking for compliance and security monitoring | Inkeep fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring | Lindy does not support Audit Logs (comprehensive activity tracking for compliance and security monitoring) |
| Deployment | |||
| Hosting types | flexible deployment options including cloud-hosted SaaS and self-hosted on-premises | Inkeep offers Cloud, Self-Hosted deployment options for Hosting types | Lindy offers Cloud deployment options for Hosting types |
| Multi-channel Deployment | multi channel deployment for hosting and deployment options | Inkeep supports Multi-channel Deployment with multi channel deployment capabilities - Web, Slack, Discord, support platforms | Lindy supports Multi-channel Deployment with multi channel deployment capabilities - Web, phone, SMS, WhatsApp, email, Slack, Discord |
| Security & Compliance | |||
| SOC 2 Type II | soc 2 type ii for platform capabilities | Inkeep fully supports SOC 2 Type II with soc 2 type ii capabilities | Lindy fully supports SOC 2 Type II with soc 2 type ii capabilities |
| PII Removal | automatic detection and redaction of personally identifiable information for compliance | Inkeep fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance | Lindy fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance |
| Uptime and Support SLAs | guaranteed availability and response time commitments for enterprise reliability | Inkeep fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability | Lindy supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability - Enterprise plan |
| HIPAA Compliance | hipaa compliance for platform capabilities | Inkeep fully supports HIPAA Compliance with hipaa compliance capabilities | Lindy fully supports HIPAA Compliance with hipaa compliance capabilities |
| GDPR Compliance | gdpr compliance for platform capabilities | Inkeep fully supports GDPR Compliance with gdpr compliance capabilities | Lindy fully supports GDPR Compliance with gdpr compliance capabilities |
| Confidence-Based Guardrails | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep supports Confidence-Based Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses - Automatic escalation on low confidence | Lindy does not support Confidence-Based Guardrails (safety controls to prevent harmful outputs and ensure brand-appropriate responses) - Workflow-based escalation only |
Building Agents - Comparison Summary
In the Building Agents category, we compare 4 key features between Inkeep and Lindy. Inkeep has 2 unique advantages in this area, including NO-CODE VISUAL BUILDER and 2-way Sync: Edit in Code or UI.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 6 key features between Inkeep and Lindy. Inkeep has 3 unique advantages in this area, including Take actions on any MCP Server, App, or API and Agent Traces available in UI and Open-Telemetry.
Unified Search & RAG - Comparison Summary
In the Unified Search & RAG category, we compare 5 key features between Inkeep and Lindy. Inkeep has 4 unique advantages in this area, including Ingestion of public sources (docs, help center, etc.) and Updates to Ingested Data every 24hrs or on-demand.
AI Agents for... - Comparison Summary
In the AI Agents for... category, we compare 6 key features between Inkeep and Lindy.
Interact with your AI Agents in... - Comparison Summary
In the Interact with your AI Agents in... category, we compare 7 key features between Inkeep and Lindy. Inkeep has 2 unique advantages in this area, including Claude, ChatGPT, and Cursor and Enterprise Search (Semantic search, Algolia Replacement).
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 3 key features between Inkeep and Lindy. Inkeep has 3 unique advantages in this area, including Automatic Content Updates (AI Content Writer) and AI Reports on Knowledge Gaps.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Lindy. Inkeep has 4 unique advantages in this area, including Interactive Components within Agent Messages (forms, cards, etc.) and Custom UIs using Vercel AI SDK format.
Authentication and Authorization - Comparison Summary
In the Authentication and Authorization category, we compare 3 key features between Inkeep and Lindy. Inkeep has 3 unique advantages in this area, including Single Sign-on (SSO) and Role-Based Access Control.
Deployment - Comparison Summary
In the Deployment category, we compare 2 key features between Inkeep and Lindy.
Security & Compliance - Comparison Summary
In the Security & Compliance category, we compare 6 key features between Inkeep and Lindy. Inkeep has 1 unique advantages in this area, including Uptime and Support SLAs.
