COMPARISON
Salesforce Agentforce vs Inkeep
09/29/2025
Key highlights
Inkeep and Salesforce Agentforce both offer enterprise AI agent platforms with multi-agent orchestration, but differ in architecture and ecosystem approach.
Where Inkeep stands out:
Inkeep uses native graph-based architecture vs Agentforce's Flow-mediated approachInkeep uses native graph-based architecture vs Agentforce's Flow-mediated approach
Inkeep offers TypeScript SDK and 2-way code-UI sync; Agentforce does not have thisInkeep offers TypeScript SDK and 2-way code-UI sync; Agentforce does not have this
Agentforce requires Salesforce ecosystem lock-in; Inkeep provides platform independenceAgentforce requires Salesforce ecosystem lock-in; Inkeep provides platform independence
Both offer enterprise-grade security and multi-agent capabilities but optimize for different prioritiesBoth offer enterprise-grade security and multi-agent capabilities but optimize for different priorities
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Salesforce Agentforce
This detailed comparison analyzes 44 features across 10 categories for AI-powered customer support platforms. Inkeep offers 15 unique capabilities not available in Salesforce Agentforce, while both platforms share 29 common features.
Comparison Summary
When comparing Inkeep to Salesforce Agentforce, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Salesforce Agentforce Support |
|---|---|---|---|
| Building Agents | |||
| No-Code Studio | drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports No-Code Studio with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation | Salesforce Agentforce supports No-Code Studio with drag-and-drop interface for creating AI agents without coding, enabling non-technical teams to build custom automation - Agent Builder with natural language |
| Agents Configurable via Developer SDK | programmatic agent configuration through TypeScript SDK for advanced customization and version control | Inkeep supports Agents Configurable via Developer SDK with programmatic agent configuration through TypeScript SDK for advanced customization and version control - Declarative TypeScript SDK | Salesforce Agentforce does not support Agents Configurable via Developer SDK (programmatic agent configuration through TypeScript SDK for advanced customization and version control) - Python SDK exists but focuses on templates/deployment, not full declarative agent definition |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual editor, allowing teams to work in their preferred environment | Salesforce Agentforce does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual editor, allowing teams to work in their preferred environment) |
| Customize your preferred AI provider | flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Inkeep fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Salesforce Agentforce fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs |
| Developer Platform | |||
| Take actions on any MCP Server, App, or API | execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Inkeep fully supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs | Salesforce Agentforce supports Take actions on any MCP Server, App, or API with execute commands and integrate with any system through Model Context Protocol servers and REST APIs - Native MCP client (pilot July 2025), AgentExchange with 30+ partners |
| Multi-agent Architecture | multiple specialized AI agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Graph-based, autonomous agent relationships, A2A protocol | Salesforce Agentforce supports Multi-agent Architecture with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Atlas Reasoning Engine with event-driven, graph-based workflows |
| Multi-agent Architecture (Teams of Agents) | multiple specialized AI agents working together on complex tasks, each handling their area of expertise | Inkeep supports Multi-agent Architecture (Teams of Agents) with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Handoff & delegation | Salesforce Agentforce supports Multi-agent Architecture (Teams of Agents) with multiple specialized AI agents working together on complex tasks, each handling their area of expertise - Flow-mediated delegation, AI-to-human handoff via Omni-Channel |
| Agent Credential and Permissions Management | secure handling of API keys and role-based access control for agent operations | Inkeep fully supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations | Salesforce Agentforce supports Agent Credential and Permissions Management with secure handling of API keys and role-based access control for agent operations - Einstein Trust Layer with ABAC |
| Agent Traces available in UI and Open-Telemetry | comprehensive debugging with visual traces and industry-standard observability tools | Inkeep fully supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools | Salesforce Agentforce supports Agent Traces available in UI and Open-Telemetry with comprehensive debugging with visual traces and industry-standard observability tools - Command Center with OpenTelemetry, integrates with Datadog/Splunk |
| Talk to Agents via A2A, MCP, and Vercel AI SDK formats | universal agent communication through multiple protocols and SDK formats | Inkeep fully supports Talk to Agents via A2A, MCP, and Vercel AI SDK formats with universal agent communication through multiple protocols and SDK formats | Salesforce Agentforce does not support Talk to Agents via A2A, MCP, and Vercel AI SDK formats (universal agent communication through multiple protocols and SDK formats) - Agent API and MCP only, no Vercel AI SDK |
| Data Connectors | |||
| Ingestion of public sources (docs, help center, etc.) | automatic crawling and indexing of documentation, knowledge bases, and public websites | Inkeep fully supports Ingestion of public sources (docs, help center, etc.) with automatic crawling and indexing of documentation, knowledge bases, and public websites | Salesforce Agentforce does not support Ingestion of public sources (docs, help center, etc.) (automatic crawling and indexing of documentation, knowledge bases, and public websites) - Data Library supports web search but no automated crawling documented |
| Ingestion of private sources (Notion, Confluence, etc.) | secure integration with internal wikis, documents, and collaboration platforms | Inkeep fully supports Ingestion of private sources (Notion, Confluence, etc.) with secure integration with internal wikis, documents, and collaboration platforms | Salesforce Agentforce does not support Ingestion of private sources (Notion, Confluence, etc.) (secure integration with internal wikis, documents, and collaboration platforms) - SharePoint via Unified Knowledge; relies on Data Cloud connectors |
| Updates to Ingested Data every 24hrs or on-demand | automated content synchronization to keep agent knowledge current | Inkeep fully supports Updates to Ingested Data every 24hrs or on-demand with automated content synchronization to keep agent knowledge current | Salesforce Agentforce does not support Updates to Ingested Data every 24hrs or on-demand (automated content synchronization to keep agent knowledge current) - Data Cloud supports scheduled ingestion but auto-sync unclear |
| Optimized Retrieval and Search (Managed RAG) over Ingest Data | advanced retrieval-augmented generation for accurate, context-aware responses | Inkeep fully supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses | Salesforce Agentforce supports Optimized Retrieval and Search (Managed RAG) over Ingest Data with advanced retrieval-augmented generation for accurate, context-aware responses - Ensemble RAG with hybrid search |
| Real-time search of data from databases, APIs, and the web | live data access for up-to-date information beyond static documentation | Inkeep fully supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation | Salesforce Agentforce supports Real-time search of data from databases, APIs, and the web with live data access for up-to-date information beyond static documentation - Via Actions framework (APIs, Flows, Apex, MuleSoft) |
| AI agents for... | |||
| B2B Customer Support | enterprise-grade support automation with complex ticket resolution and SLA management | Inkeep fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management | Salesforce Agentforce fully supports B2B Customer Support with enterprise-grade support automation with complex ticket resolution and SLA management |
| B2C Customer Service | high-volume consumer support with personalization and quick resolution | Inkeep fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution | Salesforce Agentforce fully supports B2C Customer Service with high-volume consumer support with personalization and quick resolution |
| Documentation Teams | automated documentation updates, gap analysis, and content generation | Inkeep fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation | Salesforce Agentforce fully supports Documentation Teams with automated documentation updates, gap analysis, and content generation |
| Product Teams | feature request analysis, bug triage, and user feedback synthesis | Inkeep fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis | Salesforce Agentforce fully supports Product Teams with feature request analysis, bug triage, and user feedback synthesis |
| Marketing Teams | content creation, SEO optimization, and campaign automation | Inkeep fully supports Marketing Teams with content creation, SEO optimization, and campaign automation | Salesforce Agentforce fully supports Marketing Teams with content creation, SEO optimization, and campaign automation |
| Sales | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation | Salesforce Agentforce fully supports Sales with lead qualification, demo scheduling, and personalized outreach automation |
| Interact with your AI agents in... | |||
| Claude, ChatGPT, and Cursor | native integration with popular AI assistants and development environments | Inkeep fully supports Claude, ChatGPT, and Cursor with native integration with popular AI assistants and development environments | Salesforce Agentforce does not support Claude, ChatGPT, and Cursor (native integration with popular AI assistants and development environments) |
| Slack and Discord | conversational AI support directly in team communication channels | Inkeep fully supports Slack and Discord with conversational AI support directly in team communication channels | Salesforce Agentforce does not support Slack and Discord (conversational AI support directly in team communication channels) - Native Slack integration only, no Discord |
| Salesforce, and any Support Platform | seamless CRM integration and ticket management system compatibility | Inkeep fully supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility | Salesforce Agentforce supports Salesforce, and any Support Platform with seamless CRM integration and ticket management system compatibility - Native Salesforce Customer 360 integration |
| Product Expert Chat Bubble ("Ask AI") | embeddable chat widget for instant AI-powered help on any website | Inkeep fully supports Product Expert Chat Bubble ("Ask AI") with embeddable chat widget for instant AI-powered help on any website | Salesforce Agentforce does not support Product Expert Chat Bubble ("Ask AI") (embeddable chat widget for instant AI-powered help on any website) - Service Agent exists but no standalone embeddable widget |
| Answers with Inline Citations | responses with clickable source links for transparency and trust | Inkeep fully supports Answers with Inline Citations with responses with clickable source links for transparency and trust | Salesforce Agentforce supports Answers with Inline Citations with responses with clickable source links for transparency and trust - Apex Citations for knowledge references |
| Guardrails | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep fully supports Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses | Salesforce Agentforce supports Guardrails with safety controls to prevent harmful outputs and ensure brand-appropriate responses - Einstein Trust Layer with toxicity detection |
| Enterprise Search (Semantic search, Algolia Replacement) | intelligent search across all company knowledge with natural language understanding | Inkeep fully supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding | Salesforce Agentforce supports Enterprise Search (Semantic search, Algolia Replacement) with intelligent search across all company knowledge with natural language understanding - Hybrid search through Data Library/Data Cloud |
| Insights & Analytics | |||
| Automatic Content Updates (AI Content Writer) | AI-generated documentation improvements based on user interactions and feedback | Inkeep fully supports Automatic Content Updates (AI Content Writer) with AI-generated documentation improvements based on user interactions and feedback | Salesforce Agentforce does not support Automatic Content Updates (AI Content Writer) (AI-generated documentation improvements based on user interactions and feedback) |
| AI Reports on Knowledge Gaps | automated identification of missing documentation and common unanswered questions | Inkeep fully supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions | Salesforce Agentforce does not support AI Reports on Knowledge Gaps (automated identification of missing documentation and common unanswered questions) |
| AI Reports on Product Feature Gaps | analysis of user requests to identify product improvement opportunities | Inkeep fully supports AI Reports on Product Feature Gaps with analysis of user requests to identify product improvement opportunities | Salesforce Agentforce does not support AI Reports on Product Feature Gaps (analysis of user requests to identify product improvement opportunities) |
| Building Agent UIs | |||
| Interactive Components within Agent Messages (forms, cards, etc.) | rich UI elements embedded in conversations for better user engagement | Inkeep fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement | Salesforce Agentforce fully supports Interactive Components within Agent Messages (forms, cards, etc.) with rich UI elements embedded in conversations for better user engagement |
| Custom UIs using Vercel AI SDK format | build completely custom interfaces with streaming responses and real-time updates | Inkeep fully supports Custom UIs using Vercel AI SDK format with build completely custom interfaces with streaming responses and real-time updates | Salesforce Agentforce does not support Custom UIs using Vercel AI SDK format (build completely custom interfaces with streaming responses and real-time updates) |
| Out-of-box Chat Components (React) | pre-built React components for rapid deployment in modern web applications | Inkeep fully supports Out-of-box Chat Components (React) with pre-built React components for rapid deployment in modern web applications | Salesforce Agentforce does not support Out-of-box Chat Components (React) (pre-built React components for rapid deployment in modern web applications) |
| Out-of-box Chat Components (JavaScript) | vanilla JavaScript components for universal compatibility without framework dependencies | Inkeep fully supports Out-of-box Chat Components (JavaScript) with vanilla JavaScript components for universal compatibility without framework dependencies | Salesforce Agentforce does not support Out-of-box Chat Components (JavaScript) (vanilla JavaScript components for universal compatibility without framework dependencies) |
| Authentication and Authorization | |||
| Single Sign-on (SSO) | enterprise identity provider integration for seamless and secure user authentication | Inkeep fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication | Salesforce Agentforce fully supports Single Sign-on (SSO) with enterprise identity provider integration for seamless and secure user authentication |
| Role-Based Access Control | granular permissions system to control agent and data access by user role | Inkeep fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role | Salesforce Agentforce fully supports Role-Based Access Control with granular permissions system to control agent and data access by user role |
| Audit Logs | comprehensive activity tracking for compliance and security monitoring | Inkeep fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring | Salesforce Agentforce fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring |
| Deployment | |||
| Hosting types | flexible deployment options including cloud-hosted SaaS and self-hosted on-premises | Inkeep offers Cloud, Self-Hosted deployment options for Hosting types | Salesforce Agentforce offers Cloud deployment options for Hosting types |
| Security | |||
| Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Support with dedicated customer success and technical support teams with SLA guarantees | Salesforce Agentforce fully supports Support with dedicated customer success and technical support teams with SLA guarantees |
| PII Removal | automatic detection and redaction of personally identifiable information for compliance | Inkeep fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance | Salesforce Agentforce fully supports PII Removal with automatic detection and redaction of personally identifiable information for compliance |
| Uptime and Support SLAs | guaranteed availability and response time commitments for enterprise reliability | Inkeep fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability | Salesforce Agentforce fully supports Uptime and Support SLAs with guaranteed availability and response time commitments for enterprise reliability |
| Soc II Type II and Pentest Reports | third-party security audits and compliance certifications for enterprise requirements | Inkeep fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements | Salesforce Agentforce fully supports Soc II Type II and Pentest Reports with third-party security audits and compliance certifications for enterprise requirements |
| GPDR, HIPAA, DPA, and Infosec Reviews | gpdr, hipaa, dpa, and infosec reviews for security and compliance features | Inkeep fully supports GPDR, HIPAA, DPA, and Infosec Reviews with gpdr, hipaa, dpa, and infosec reviews capabilities | Salesforce Agentforce fully supports GPDR, HIPAA, DPA, and Infosec Reviews with gpdr, hipaa, dpa, and infosec reviews capabilities |
Building Agents - Comparison Summary
In the Building Agents category, we compare 4 key features between Inkeep and Salesforce Agentforce. Inkeep has 2 unique advantages in this area, including No-Code Studio and 2-way Sync: Edit in Code or UI.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 6 key features between Inkeep and Salesforce Agentforce. Inkeep has 4 unique advantages in this area, including Take actions on any MCP Server, App, or API and Agent Credential and Permissions Management.
Data Connectors - Comparison Summary
In the Data Connectors category, we compare 5 key features between Inkeep and Salesforce Agentforce. Inkeep has 5 unique advantages in this area, including Ingestion of public sources (docs, help center, etc.) and Ingestion of private sources (Notion, Confluence, etc.).
AI agents for... - Comparison Summary
In the AI agents for... category, we compare 6 key features between Inkeep and Salesforce Agentforce.
Interact with your AI agents in... - Comparison Summary
In the Interact with your AI agents in... category, we compare 7 key features between Inkeep and Salesforce Agentforce. Inkeep has 7 unique advantages in this area, including Claude, ChatGPT, and Cursor and Slack and Discord.
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 3 key features between Inkeep and Salesforce Agentforce. Inkeep has 3 unique advantages in this area, including Automatic Content Updates (AI Content Writer) and AI Reports on Knowledge Gaps.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Salesforce Agentforce. Inkeep has 3 unique advantages in this area, including Custom UIs using Vercel AI SDK format and Out-of-box Chat Components (React).
Authentication and Authorization - Comparison Summary
In the Authentication and Authorization category, we compare 3 key features between Inkeep and Salesforce Agentforce.
Deployment - Comparison Summary
In the Deployment category, we compare 1 key features between Inkeep and Salesforce Agentforce.
Security - Comparison Summary
In the Security category, we compare 5 key features between Inkeep and Salesforce Agentforce.
