Customer Support

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Explore 7 articles about customer support. Discover insights, best practices, and implementation guides.

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Business Process Automation in 2025: What Leaders Need to Know About Implementing AI That Actually Makes A Difference

AI automation outpaces organizational readiness. Expect multi-year adoption. Build internal expertise, invest in reskilling, and prioritize practical wins in support, legal, scribing, and enterprise search. Leaders must set adoption goals.

Omar Nasser

September 30, 2025

AI Agents

88% of AI Agent early adopters see positive ROI (according to Google)

Google's 2025 report shows customer experience leads AI agent adoption at 49%.

Omar Nasser

September 25, 2025

How AI Agents are transforming customer service

How AI Agents are changing workflows for Customer Experience teams.

Omar Nasser

September 22, 2025

AI Agents

How to bring AI to your company (according to OpenAI)

We break down the OpenAI report "Staying ahead in the age of AI: A leadership guide" to deliver the key insights that matter most for your business.

Omar Nasser

September 22, 2025

AI Agents

3 key lessons from OpenAI report on enterprise AI rollout

We summarize the most important takeaways of OpenAI’s “AI in the Enterprise: Lessons from seven frontier companies” and add our own commentary.

Omar Nasser

September 20, 2025

AI Customer Experience

4 reasons Zendesk customers use Inkeep

Why Zendesk customers choose Inkeep for Agentic AI Customer Service

Omar Nasser

September 16, 2025

AI Customer Experience

AI customer experience in 2025: winning with agents, MCPs & RAG

How AI Agents are changing workflows for Customer Experience teams.

Omar Nasser

September 4, 2025