Level up your self-serve and support experiences
Lower support volumes
Convert more users
Understand content gaps
Starter
Add AI ✨ to your docs & community.
(Try for free)
Includes:
Docs or help center as a source
Slack & Discord community bots
Out-of-box UI components
Weekly AI Reports
Automated content syncs (daily)
Scale
Power your AI assistant with more sources.
(Try for free)
Everything in the starter plan and...
Up to 5 public sources
Unlimited neural search
Dedicated support on Slack
On-demand AI Reports
On-demand content syncs
Enterprise
Supercharge your support team & product.
Everything in the scale plan and...
Support tickets and private sources
Copilot for your support team
Plugins for Zendesk and others
Chat API & in-product copilots
SLAs and support guarantees
Compare plans
Starter$150/mo | Scale$400/mo | EnterpriseSpecific to your needs | |
|---|---|---|---|
AI chat Our AI chat is designed to minimize hallucinations, handle complex and challenging questions, and provide answers scoped to your organization. | ✅ | ✅ | ✅ |
Neural search Our search engine goes beyond traditional fuzzy-word or semantic search. We use custom embedding models, tailored chunking strategies, and advanced neural net and lexical search algorithms to provide relevant results with zero configuration. | ❌ | ✅ | ✅ |
Your users | ✅ | ✅ | ✅ |
Support teams Use as a copilot for your support team by integrating into your existing support platform and workflows. | ❌ | ❌ | ✅ |
Number of sources | Up to 2 | Up to 5 | Unlimited |
Docs (Docusaurus, Readme, etc.) | ✅ | ✅ | ✅ |
Help center | ✅ | ✅ | ✅ |
Website and blogs | ✅ | ✅ | ✅ |
GitHub | ❌ | ✅ | ✅ |
Slack and Discord (community) Ingest historical messages from Slack and Discord channels as knowledge | ❌ | ✅ | ✅ |
Discourse (Forums) | ❌ | ✅ | ✅ |
StackOverflow | ❌ | ✅ | ✅ |
OpenAPI and GraphQL schemas | ❌ | ✅ | ✅ |
KB connectors (Notion, Google Drive, etc.) | ❌ | ❌ | ✅ |
Slack threads (internal channels) Ingest threads from your internal support, solutions engineering, or sales channels. | ❌ | ❌ | ✅ |
Support desk tickets | ❌ | ❌ | ✅ |
PDF, Markdown, CSV, and other file types | ❌ | ❌ | ✅ |
YouTube & other video sources | ❌ | ❌ | ✅ |
Custom We'll work with your team to ingest your content, regardless of where it lives. | ❌ | ❌ | ✅ |
Every 24 hours (automatic) Never worry about pushing indexes or how to keep your knowledge base up to date. | ✅ | ✅ | ✅ |
Using GitHub Actions or Webhooks Trigger a recrawl of your content sources using GitHub Actions or our API to trigger on-demand updates. | ❌ | ✅ | ✅ |
"Ask AI" Chat Button | ✅ | ✅ | ✅ |
Slack & Discord community bots | ✅ | ✅ | ✅ |
Custom icons, colors, fonts, and more | ✅ | ✅ | ✅ |
Light and dark mode | ✅ | ✅ | ✅ |
Custom support links Add custom links to your support channels that are displayed in the UI components and incorporated into AI chat responses. | ✅ | ✅ | ✅ |
Search Bar | ❌ | ✅ | ✅ |
Slack bot (internal support) Use our Slack bot to automatically generate draft answers to support questions and answer internal team questions. | ❌ | ❌ | ✅ |
Custom copilots, agents, or AI apps (via API) Use our OpenAI-compatible API to use Inkeep as a RAG tool within your own custom AI copilot or agent. You can also integrate us with CLI tools, automated email flows, or other custom experiences. | ❌ | ❌ | ✅ |
Usage analytics Visualize your search and chat traffic. Integrate it with your product and marketing analytics tools to understand how Inkeep impacts your user funnels. | ✅ | ✅ | ✅ |
AI-powered insights on documentation gaps Get quantified insights on the exact topics that users are asking about that don't have answers in your documentation. Starter plan gets weekly, Scale plan gets on-demand for any time period. | ✅ | ✅ | ✅ |
Copilot for your support team Add an intelligent side-pane to your support platform that drafts answers, highlights key sources, and helps your support team close tickets faster. | ❌ | ❌ | ✅ |
Intelligent support forms Intelligently deflect or fill questions as part of a support form. | ❌ | ❌ | ✅ |
Turn closed tickets into FAQs Our AI automatically reformats closed tickets into private or public FAQs. | ❌ | ❌ | ✅ |
Intelligent auto-reply or escalation Use our plugins or API to automatically reply to support tickets if the AI agent is confident or otherwise escalate to a support team member. | ❌ | ❌ | ✅ |
Via email | ✅ | ✅ | ✅ |
Dedicated Slack, Discord, or Teams channel Get help directly from our founding team via Slack, Discord, or whatever communication channel works best for your team. | ❌ | ✅ | ✅ |
Support and response time guarantees | ❌ | ❌ | ✅ |
Platform uptime SLA | ❌ | ❌ | 99.9%+ |
Privacy policies that protect your data Our providers will never use your conversations to train AI or LLM models. While we may train models specific for your organization, we'll never expose your data to unauthorized third parties. See our privacy policy and terms of service to learn more. | ✅ | ✅ | ✅ |
SSO with Google and Microsoft | ✅ | ✅ | ✅ |
Custom SSO providers and RBAC | ❌ | ❌ | ✅ |
Use your own LLM provider or API keys Choose whether you'd like to exclusively use Azure, OpenAI, or Anthropic as your LLM provider. You can also securely provide your own API keys if you have dedicated capacity from a provider. | ❌ | ❌ | ✅ |
Use your own vector database provider Choose to use your own vector database. Supported providers include Pinecone, SingleStore, Neon, Milvus (Zilliz) and others. | ❌ | ❌ | ✅ |
De-identification and masking services Upon request, use an out-of-box provider for sensitive data protection or provide your own. | ❌ | ❌ | ✅ |
Custom data processing We'll work with your legal and security teams to ensure data is processed in a way that's compliant with your needs. | ❌ | ❌ | ✅ |
Level up your self-serve and support experiences today