Level up your self-serve and support experiences
Lower support volumes
Convert more users
Understand content gaps
Growth
Turn your content into an assistant for your users.
Includes:
Unlimited public sources
AI assistant for your users
Unified search
Slack & Discord bots
Reports on content gaps
Automated content syncs
Enterprise
All the tools your team needs to scale support.
Everything in the growth plan and...
Private sources (support tickets, Slack)
Copilot for support team
Agent for support automations
Buying Signals & CTAs
PII removal and data controls
Dedicated SLAs and support
Compare plans
Growth | Enterprise | |
|---|---|---|
AI Assistant ("Ask AI") Our AI assistant is designed to minimize hallucinations, handle complex and challenging questions, and provide answers scoped to your organization. | ✅ | ✅ |
Unified Search A replacement for Algolia or other traditional search providers, our search service goes beyond traditional key word search and helps users find what they need across all of your content. Our AI-tuned algorithms deliver top-notch results automatically. | ✅ | ✅ |
Slack & Discord bots | ✅ | ✅ |
Intelligent Support Form Have AI deflect support tickets before they are created (when confident). | ❌ | ✅ |
AI Agent with Custom Tools Take action on behalf of users against your payment system, application APIs, or other internal systems using "tool calling". | ❌ | ✅ |
In-App Copilots Use our OpenAI-compatible API to use Inkeep as a RAG tool within your own custom AI copilot or agent. You can also integrate us with CLI tools, automated email flows, or other custom experiences. | ❌ | ✅ |
Smart Support & Sales Triggers Detect when a support or sales call to action is relevant and dynamically embed it directly in the chat response. | ❌ | ✅ |
Slack bot (internal channels) Use our Slack bot to automatically generate draft answers to support questions and answer questions from your support, solutions, and sales teams. | ✅ | ✅ |
Copilot for support teams Add an intelligent side-pane to your support platform that drafts answers, highlights key sources, and helps your support team close tickets faster. | ❌ | ✅ |
Intelligent auto-reply to tickets Use our integrations or API to automatically reply to support tickets if the Inkeep AI agent is confident; otherwise escalate to your support team. | ❌ | ✅ |
Intelligent auto-reply to live chat Use our integrations or API to automatically reply to a live chat conversation if the Inkeep AI agent is confident; otherwise hand off to your support team. | ❌ | ✅ |
Turn closed tickets into FAQs Our AI automatically creates ready-to-publish FAQs or documentation articles from closed tickets. | ❌ | ✅ |
Number of sources | All public | All private and public |
Docs (Docusaurus, GitBook, ReadMe, etc.) | ✅ | ✅ |
Help center | ✅ | ✅ |
Website and blogs | ✅ | ✅ |
Forums (Slack, Discord, Discourse) Ingest historical messages from your community channels as knowledge | ✅ | ✅ |
GitHub | ✅ | ✅ |
OpenAPI and GraphQL schemas | ✅ | ✅ |
KB connectors (Notion, Google Drive, etc.) | ❌ | ✅ |
Support tickets (any platform) | ❌ | ✅ |
Slack threads (internal channels) Ingest threads from your internal support, solutions engineering, or sales channels. | ❌ | ✅ |
PDF, Markdown, CSV, and other file types | ❌ | ✅ |
YouTube & other video sources | ❌ | ✅ |
Custom We'll work with your team to ingest your content regardless of where it lives. | ❌ | ✅ |
Every 24 hours (automatic) Never worry about pushing indexes or how to keep your knowledge base up to date. | ✅ | ✅ |
Using GitHub Actions or Webhooks Trigger a recrawl of your content sources using GitHub Actions or our API to trigger on-demand updates. | ❌ | ✅ |
AI reports on content gaps Get prioritized summaries on the exact questions users are asking that don't have answers in your documentation or help center content. | ✅ | ✅ |
Integrate with your own analytics Integrate user search and chat events with your product and marketing analytics tools to quantify how Inkeep impacts your user funnels. | ✅ | ✅ |
Deflection rates Measure exactly how many questions Inkeep AI is deflecting in your ticket creation, live chat, or other support channels. | ❌ | ✅ |
Email, Slack, Discord, or Teams channel Get help directly from our founding team via Slack, Discord, or whatever communication channel works best for your team. | ✅ | ✅ |
Support and response time guarantees | ❌ | ✅ |
Platform uptime SLA | ❌ | 99.9%+ |
No training on your data. Neither Inkeep nor our providers will ever use your conversations to train AI or LLM models. See our privacy policy and terms of service to learn more. | ✅ | ✅ |
SSO with Google and Microsoft | ✅ | ✅ |
Custom SSO providers and RBAC | ❌ | ✅ |
Use your own LLM provider or API keys Choose whether you'd like to exclusively use Azure, OpenAI, or Anthropic as your LLM provider. You can also securely provide your own API keys if you have dedicated capacity from a provider. | ❌ | ✅ |
Use your own vector database provider Choose to use your own vector database. Supported providers include Pinecone, SingleStore, Neon, Milvus (Zilliz) and others. | ❌ | ✅ |
De-identification and masking services Upon request, use an out-of-box provider for sensitive data protection or provide your own. | ❌ | ✅ |
Custom data processing & retention We'll work with your legal and security teams to ensure data is processed in a way that's compliant with your needs. | ❌ | ✅ |
React & JS Components Create custom search, chat, and form UIs that match your brand and user experience. | ✅ | ✅ |
Theming and customization Customize UI components with theming, custom instructions, and more to match your brand. | ✅ | ✅ |
Custom Prompts & User Context Pass in custom prompts and user context to the AI assistant. | ✅ | ✅ |
Question-Answer API Programmatic access optimized for customer-facing support scenarios and auto-replies. | ❌ | ✅ |
RAG API & MCP Use Inkeep's RAG API to get relevant content for any LLM application. | ❌ | ✅ |
Tools & Structured Outputs Use tools and structured outputs that leverage your knowledge base context. | ❌ | ✅ |
Analytics API Track and monitor any conversation with query analytics, event tracking, feedback collection, and conversation logging. | ❌ | ✅ |
End-User Auth & Permissions Authenticate users and limit access to specific content. | ❌ | ✅ |
Level up your self-serve and support experiences today